totally disgusted that i have been cut off without even a phone call!

i4visualmedia — Wed, 07 Aug 2013 19:53:43 GMT

Firstly i want to say how good BT infinity is but this is where it ends!

I recieved a letter regarding an unpaid bill over £67 and that i was going to be disconnected, however knowing im on a direct debit i knew this must of been a mistake.

Today a gentleman was working on the cabiinet outside of our office which then resulted on us being disconnected.....

after ringing your customer services i have now been told that you cannot put out broadband back on for 5 days!!!!

this is totally unacceptable.... firstly nobody called me from your company!!! you are a phone company right????

i run a web design company... i now have 5 members of staff with no internet and i have over £1500 of wages to pay and i cannot get any work done over the next 5 days.... there are 2 other companies in my office that cannot work.....

My phone lines also run off of my internet connection so i cannot even call my customers to explain!

you have stopped productivity of over 16 people for the sake of of £146 please remember i am on direct debit and this should not of happened!

you assured me that if i signed up for direct debit my connection would be uninterrupted.... you are now telling me that i have to sign up for a new contract!!!!!!!

what sort of company cuts somebody off without even the dignity of calling them first!

im am absolutely fuming. i run a web design company.... the internet is my lively hood. you are affecting over 16 people over £146

i am totally disgusted.

Grant

topic totally disgusted that i have been cut off without even a phone call! in Archive

totally disgusted that i have been cut off without even a phone call!