BT Business Hub 3 WiFi issues

adstainer — Fri, 06 Sep 2013 06:47:53 GMT

I have only had the new hub for a couple of weeks, since I upgraded to BT Infinity for business. THe WiFi connection stays, but the internet connection keeps dropping. This only affects devices connecting via WiFi.

The same issue has been reported for the BT Home Hub 3 here.

http://community.bt.com/t5/Other-BB-Queries/Re-4-7-5-1-83-8-94-1-11-Firmware-killing-Wifi/td-p/732470

Firmware version I have is Version 4.7.5.1.83.8.82.1.1 (Type A)

I have tried manually setting the channel (multiple channels) and switching off anything else in the house that may affect it. The laptop I use which is connected via WiFi is only a couple of feet from the hub.

One of the error messages I am seeing in the logs is...

CCA failure > 1 second

However, as you can see there are many more of these...

11:49:33, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:49:30, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:49:22, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:49:19, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:49:09, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:49:06, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:48:56, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:48:53, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:48:45, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:48:42, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:48:32, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:48:29, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:48:19, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:48:16, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:48:08, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:48:05, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:47:55, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:47:52, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:47:42, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:47:39, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:47:31, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:47:28, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:47:18, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:47:15, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:47:05, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:47:02, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:46:54, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:46:51, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:46:41, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:46:38, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:46:28, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:46:25, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:46:17, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:46:13, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:46:03, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:46:01, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:45:51, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:45:48, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:45:39, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:45:37, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:45:26, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:45:23, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:45:13, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:45:10, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:45:02, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:44:59, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:44:49, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:44:46, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:44:36, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:44:33, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:44:25, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:44:22, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:44:12, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:44:09, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:43:59, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:43:56, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:43:48, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:43:45, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:43:35, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:43:32, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:43:22, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:43:19, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:43:11, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:43:08, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:42:58, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:42:55, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:42:45, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:42:42, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:42:34, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:42:31, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:42:21, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated
11:42:18, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client disassociated
11:42:08, 20 Aug.	ath0: STA 5c:da:d4:ba:66:44 IEEE 802.11: Client associated

Clearly something is wrong! My old Netgear never had this problem.

Re: BT Business Hub 3 WiFi issues

adstainer — Fri, 06 Sep 2013 08:56:36 GMT

Forgot to ask the all important questions, is this being looked at by engineers already? I can't imagine I am the only one being affected. Also, as it has been like this since the first day of use, I assume the equipment is faulty. Is there a route to gettting either a replacement or compensation to buy an alternative that actually works?

Re: BT Business Hub 3 WiFi issues

adstainer — Wed, 18 Sep 2013 09:05:53 GMT

Is anyone able to answer the questions in the second post?

Re: BT Business Hub 3 WiFi issues

whiller123 — Thu, 19 Sep 2013 12:09:08 GMT

@europalm

I can't answer your question directly but can say the Hub 3 has been a failure from day one so I would imagine the engineers if they have any will not be wasting any more time on the thing.

If yours is faulty as you say get them to change it after all they did supply it.

I wont use it as it just wont do what we need it to do & I still use 2wires for my ADSL connections

Rob

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BT Business Hub 3 WiFi issues

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Re: BT Business Hub 3 WiFi issues