topic Re: BT Stealing my money in Archive

BT Stealing my money

littlefraggle — Tue, 01 Oct 2013 12:50:22 GMT

BT is still taking money from my account more than a year after my broadband account changed after the house was renovated.

I have been complaining for a year now but BT insists on still taking my money for an account that is not in use.

Please help

MHC — Tue, 01 Oct 2013 13:18:33 GMT

Phone up, record the EXACT time of the call and teh persons name. Ask for an address to send the complaint and compensation demand to.

Send a recorded delivery letter stating teh facts and te amount you are owed, plus any costs for calls and post.

Then, go to your bank and instruct them not to pay any more DDs to BT.

ducatiman — Sat, 05 Oct 2013 12:07:46 GMT

Good luck with that!!! BT are a total shambles IMHO