FTTP Installation

Jbusby — Wed, 08 Jan 2014 21:54:04 GMT

Hello,

Just an experience which possibly isn't that uncommon but just wanted a second opinion as I'm not really getting anywhere with BT customer services and although I was advised to contact Openreach, I discovered they do not talk to EU's.

Several months ago BT Openreach Engineers dug up the side of our drive approximately 100 yards and installed Plastic Piping, installed a man hole with a bit of blue rope fed through. My understanding at the time was that they were planning FTTP which was rather exciting . Being out in the sticks a little our broadband speed is not great . After some time it became apparent that our two neighbours had recieved FTTP without any additional charge for installation. We are all connected to the Deddington Exchange which I believe was one of the first Exchange sites to become fully fibre.

Please understand I'm not complaining, I guess all I'm really looking to do is understand why they decided not to complete the job to our premises, I guess I imagibe it could be a number of things but just being told to wait and it may at some point become available is a little frustrating. Ultimately we have never had fibre so we haven't lost anything , it just strikes me as odd that if they are not going to install FFTP and I need to wait for FTTC , then why go through 2 days of labour installing the prerequisites to our premises. I guess I'm kinda hoping that they forgot and plan to return but it seems impossibe to get any answers.

Any opinions would be greatly recieved.

Thanks,

Re: FTTP Installation

Burkem5 — Thu, 09 Jan 2014 09:56:41 GMT

Hi Jbusby,

Thats is strange. Its possible that your neighbours are trialists on this product in your area.

It could be that they are on a consumer trial and this may not yet be available for business while we work out all the kinks.

It could be that you are served by a different communication cabinet to your neighbours which is rare but not unheard of.

I have sent you an IM to get a bit more information on this.

Thanks

Burkem5

Re: FTTP Installation

Jbusby — Mon, 13 Jan 2014 12:27:14 GMT

Thanks Burkem, I will accept your post as the solution and look forward to hearing from you.

Thanks again!

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FTTP Installation

Re: FTTP Installation

Re: FTTP Installation