topic Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESSS in Archive

BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESS

cybercabz — Sat, 10 Apr 2010 12:30:26 GMT

i SWITCHED MY RESIDENTIAL LINE, WHICH I HAVE HAD FOR 6 YEARS NOW BACK IN DEC 14TH 09 TO A BUSINESS LINE BECAUSE WHEN I SPOKE TO A SALES TEAM THEY SAID I COULD HAVE AN ALL INCLUSIVE MINUITES CALL PACKAGE 5000 MINS LANDLINE AND 300 MINS TO MOBILE ANYTIME AND MY TOTAL FOR MY BILL WITH LINE RENTAL AND VAT WOULD COME TO £45.14 PER MONTH.

THEN I RECIEVED A WELCOME TO THE SERVICE EMAIL BACK ON 21ST DECEMBER WITH THE ORDER NUMBER.

THE PROBLEM IS AND I HAVE REGRETED SWITCHING, EVERY STEP OF THE WAY AND IT HAS BEEN MAKING MY LIFE, A LIVING HELL, EVERY DAY WORRYING, AS I HAVE HAD NOTHING BUT HASSLE AND BT SENDING ME LARGE BILLS DEMANDING MONEY FOR PAYMENT OF PHONE CALLS,THREATENING TO CUT ME OFF AND RUIN MY ESTABLISHED BUSINESS, WHICH HAS BEEN BUILT UP OVER THE LAST SIX YEARS.

I HAVE HAD TO CALL BT NEAR ENOUGH EVERY WEEK NOW EXPLAINING ALL THIS TO THEM THAT I SHOULD BE HAVING A FLAT MONTHLY RATE WITH ALL INCLUSIVE MINS AND I SHOULD NOT BE PAYING INDIVIDUALLY FOR EACH CALL, WHICH IS WHAT I AM BEING BILLED FOR, BUT IT DOES NOT SEEM TO MAKE A LOT OF DIFFERENCE ,THEY STILL SEEM TO IGNORE THE FACT I SIGNED UP TO A ALL INCLUSIVE CALL PACKAGE,THEY JUST KEEP FILLING MY HEAD ON THE PHONE EACH TIME I CALL TO COMPLAIN WITH A REFERENCE NUMBER AND TELL ME TO IGNORE THE THREATENING BILLS AND LETTERS I KEEP GETTING BUT A WEEK OR SO LATER THEY SEND ME ANOTHER THREATENING BILL OR LETTER ,ONE THIS WEEK FROM THE CREDIT MANAGEMENT TEAM TELLING ME THEY ARE GOING TO CUT ME OFF UNLESS I PAY THE AMOUNT STATED,AND RUIN MY BUSINESS.

EACH TIME I HAVE CALLED BT TO EXPLAIN THEY TELL ME TO IGNORE THE LETTER AND TELL ME SOME ONE WILL CALL ME AS THEY HAVE NOTED ON THERE SYSTEM THERE IS AN ON GOING ISSUE.

NO ONE HAS CALLED ME AND THE PROBLEM WITH THEM STILL THREATEING ME HAPPENS EVERY WEEK NOW

IT WAS A WASTE OF TIME ME SWITCHING FROM A RESIDENTIAL LINE TO A BUSINESS LINE,I REALLY FEEL LIKE THEY HAVE CONNED ME,SOME ONE IN THE BUSINESS DEPARTMENT HAS A LOT TO ANSWER FOR FOR ALL OF THIS MAKING MY LIFE HELL,THEY NEED TO BE SACKED FOR THESE FALSE PROMISES I WAS MADE BACK IN DEC 09 ITS MAKING ME FEEL VERY ILL AND EFFECTING THE WAY IM RUNNING MY BUSINESS AND BELIEVE I AM IN NEED OF GOING TO MY GP FOR NOT FEELING VERY WELL THROUGH IT ALL.

I AM LOOKING FOR A WAY OR DEPARTMENT TO ESCALATE THIS NOW AS I REALLY NEED HELP AS THOUGHT I WOULD NEVER BE CONNED BY BT.

IF ANY ONE CAN HELP WITH ANYTHING I WOULD APPRECIATE IT.

CLIVE

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESS

Tracey — Mon, 12 Apr 2010 10:49:30 GMT

Hi Cybercabz,

Can you please private message me with your contact details and I shall pass this on to the correct department to contact you in regards to this to help resolve your issue?

Thanks in advance

Tracey

BT Forum Moderator

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESS

cybercabz — Mon, 12 Apr 2010 13:53:14 GMT

HAVE YOU GOT AN OXYGEN TANK YOU CAN SUPPLY ME, BECAUSE I HAVE BEEN HOLDING MY BREATH SINCE JANUARY NOW FOR THIS TO BE TO SORTED OUT AND I AM TOTALLY DRAINED BY YOUR COMPANY BY.

HOW HARD CAN IT BE TO GET THIS PROBLEM SORTED OUT

MY CONTACT DETAILS ARE ( removed by moderator).

I HAVE POSTED IN THE FORUM AND ALSO TWITTER ABOUT THIS INCOMPETANCE OF BT

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESS

cybercabz — Mon, 12 Apr 2010 13:57:25 GMT

NO SOLUTION PROVIDED YET.

THATS NOTHING NEW.

I HAVE BEEN WAITING SINCE JANUARY AND HAVE BEEN TOTALY SUFFERING WITH RECIEVING FRUSTARTING THREATENING LETTERS WITH DEMANDS FOR MONEY FOR BILLS,WHEN I SIGNED UP FOR A CALL PACKAGE

The reference number for your email is 100409-007423 REFERENCE NUMBER OF COMPLAINT LEFT FRIDAY

NO RESPONSE YET AS USUAL

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESS

Tracey — Mon, 12 Apr 2010 14:18:07 GMT

Hi Cybercabz,

Ok, I have passed your details on for your issue to be discussed with you and also resolved. As they have your details they will call you back as soon as possible.

Thanks

Tracey

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESS

cybercabz — Mon, 12 Apr 2010 14:42:41 GMT

THERE SHOULD BE NO MORE REASON OR NECCESATY FOR DISCUSSION WITH ME ON THE MATTER ITS SIMPLE

The whole objective to switching to the call plan back in dec was to save money

Bt sent a flier out through royal mail in december promoting call plans

The call packages about unlimited calls to landline and mobile

But had to transfer the line from residential to bt bussiness

So i went along with it back in dec

I recieved a welcome email from btbusiness after excepting the call plan package and signing up in december 09

now all i wanted was to pay my monthly call plan as from jan 10

No way would i use up all 5000 mins landline and 300 mins mobile in one mont £43 approx per month inc line rental and call plan mins and vat

Hope this is written out easy enough to be understood and show there is no reason for further discussion on the matter i just want the contract i signed up for and not to be ripped off by BT

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESS

sej7278 — Mon, 12 Apr 2010 19:56:44 GMT

i've had similar problems with calling plans - i signed up for unlimited calling in november, the order got screwed up twice, i got a refund for calls i'd been charged for eventually.

then i got another bill and it seems they still hadn't added the unlimited 5000 plan to my package (only the inclusive 500) and was promised further refunds, after the oneplan supervisor essentially called me a liar when i said someone gave me a credit note previously as i'd signed up months earlier.

i've just got another bill and whilst i'm now not charged for those calls, i still haven't had the 2nd refund, a month later, or an apology.....

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESS

cybercabz — Mon, 12 Apr 2010 20:20:06 GMT

SEJ7278

THANKS FOR YOUR REPLY MATE IN MY FORUM POST. TODAY THEY CALLED ME AFTER POSTING BAD FEEDBACK IN HERE AND ALSO TWITTER.

THEY TOLD ME NOT TO PAY ANY BILL YET AND THEY HAVE WORKED OUT FINALY I SIGNED UP FOR THE 5000 MIN AND 500 MIN CALL PLAN BACK IN DEC09, FOUR MONTHS AFTER RECIEVING MY WELCOME EMAIL

.I CAN NOT BELIEVE HOW SLOW THESE PEOPLE ARE.

I WAS TOLD I WOULD RECIEVE APROX £102 CREDIT ON A OUSTANDING BILL OF ABOUT £320 BUT THE MATHS ON THIS DOES STILL NOT SEEM TO ADD UP AS THE MONTHLY CALL PLAN WAS FIXED AT £38 PER MONTH,SO TIMES THIS BY FOUR (JAN TO APRIL) AND THAT STILL DOES NOT SEEM TO CALCULATE TO WHAT I SHOULD BE OWING AFTER THE RE-CREDIT TAKES PLACE,AT THE FIXED CALL PACKAGE RATE OF £38 PM

I AM STILL DOUBTFULL AND FEEL LACK OF CONFIDENCE IN BT,TO WETHER THIS IS FINNALY SORTED AND THE MATHS HAS BEEN DONE PROPERLY ON WHAT I SHOULD BE PAYING,WHY ARE THESE PEOPLE EMPLOYED AND HAVE A JOB IF THEY CANT DO MATHS 38X4 DOES NOT COME TO MORE THAN £200 OR EVEN £320 LIKE THEY SAY.

I WILL CONTINUE TO LEAVE BAD FEEDBACK ON HERE AND TWITTER UNTILL I AM COMPLETELY HAPPY THAT THIS HAS BEEN RESOLVED AND I AM ALSO HAPPY WITH THERE MATHS OF WORKING OUT MY FLAT RATE CALL PACKAGE OF £38PM I WAS GIVEN WHEN I SIGNED UP IN DEC 09.IT HAS BEEN 4 MONTHS NOW AND BT IS A COMPLETE DISASTER DO FAR BY WHAT I HAVE SEEN

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESS

SUPERIOR — Tue, 13 Apr 2010 13:39:14 GMT

God, looks like BT screwed me as well. I placed ordered almost month back which they still have not install the line, it was BT unlimited 5000 plan and I was told using that 5000 plan I can call UK mobile, landline and around the world on landline free and as long as I want.

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESSS

cybercabz — Tue, 13 Apr 2010 14:22:02 GMT

THANK FOR YOUR FOLLOW UP SUPERIOR MUCH APPRECIATED TO GATHER SOME OTHER OPINIONS AND SUPPORT ABOUT THE SAME PROBLEM.

MAYBE IF WE GET ENOUGH THEY MIGHT START TO REALISE ANGRY CUSTOMERS FOR ONCE.

POST ON TWITTER AS WEL TO @BTBUSINESS

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESSS

cybercabz — Tue, 13 Apr 2010 14:35:28 GMT

AS WELL THEY FIRST TOLD ME IT WAS UNLIMITED CALLS.

THEN THEY DECIEVED ME AND SAID AT A LATER DATE THERE IS A FAIR USAGE AMOUNT POLICY (SO IT TURNED OUT IT WAS NOT UNLIMITED)

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESSS

sej7278 — Wed, 14 Apr 2010 13:53:42 GMT

has anyone found a list of numbers the "unlimited" plan can call for free, as i'm still getting charged for 0844 calls....?

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESSS

cybercabz — Thu, 15 Apr 2010 10:34:25 GMT

ALL UK LANDLINE NUMBERS SHOULD BE FREE TO CALL AND DEDUCTED FROM YOUR 5000 MINS ALLOWANCE.

AINT THAT HOW A CALL PLAN WORKS?

IT IS WITH MY MONULE - ORANGE.

MAYBE I SHOULD ASK THEM IF THEY DO A LANDLINE CALL PACKAGE

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESSS

sej7278 — Thu, 15 Apr 2010 21:20:48 GMT

when they say UNLIMITED they mean LIMITED to 60 minutes at a time, up to 5000 minutes a month (300 for mobiles).

when they say ALL uk mobiles/landlines they actually mean:

international locations - except the south pacific

uk mobile carriers - except "3"

uk landlines - which is actually limited to 01, 02, 03, 0845 and 0870 - doesn't include 0844, 0871, 070, 09 etc.

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESSS

Radience — Wed, 28 Apr 2010 12:44:42 GMT

I have made the same mistake and now my business is crippled as no-one can get hold of me. I have demanded to switched back to what I had yet day by day nothing happens. BT = incompetence

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESSS

Tracey — Wed, 28 Apr 2010 13:28:52 GMT

Hi Radience,

Can you please private message me with full details and full account details please, so i can pass these details on to the correct team to deal with.

Thanks in advance

Tracey

BT Forum Moderator

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESSS

Honesty — Wed, 12 May 2010 11:32:08 GMT

If you're having no luck with dealing with BT yourself, I am a BT Service Partner, and am happy to help if I can.

Regards,

Honesty

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESS

mary-jane — Thu, 10 Jun 2010 12:21:50 GMT

i am totally frustrated and appalled at bt service. i set up with them business lines and internet and it has been painful dealing with them and their 73 page bills. everything is too complicated and right hand does not know what left hand is doing. i have been overcharged mis-sold and am fed up with them. how can one landline and one dedicated broadband line be so expensive. this quarter they have doubled my bill and as a small business are expecting me to be able to pay without explanation or plan. i want to leave but it would appear they have tagged on a 5 year contract with no mention as well - i signed up for 2 years in march 2009 and have been counting down to escape bt - talk about do what you want to customers

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESS

drewsfedup — Mon, 06 Sep 2010 22:54:13 GMT

Hi clive I have also had months of problems with bt regarding business line switch over from res to busines, I have a direct contact number for BT Business Complaints if you would like it , message me in private and I will gladly pass it on to you .

Re: BT BUSINESS HAVE SCREWED MY BUSINESS UP BIG TIME WHEN SWITCHED FROM RESIDENTIAL TO BUSINESS

cwwTotnes — Fri, 19 Nov 2010 08:34:27 GMT

Clive, I understand your problem completely!

My business calls are due to come back to BT on 22nd November and the BT salesman (Removed by Moderator) promised me no contract and no long-standing commitment to BT but strangely promised 500 minutes of free UK calls a month as a welcome back gesture. I made him repeat that there would be no contract or commitment to BT, which he confirmed.

I now have received a letter saying I am on a 2 year One Plan contract with a minimum spend of £200 P/A! Apparently I cannot cancel this order, but BT business will send an internal email to the salesman - (Removed by Moderator) - and he will call me to discuss the problem. Of course he hasn't called my.

I have written to BT Business, recorded delivery, to Durham asking them to cancel One Plan - NO REPLY, emailed (Removed by Moderator) (although I am told that this is just to amend the terms of my plan and not to cancel it) - NO REPLY, called the business help line 6 times and finally managed to cancel the order to move back to BT (big thank you to Clive Rodgers) BUT he advised me that even though the order to come back to BT is cancelled, there are spin off orders putting One Plan on my line that cannot be removed!

How can I be put on a 2 year plan that I was mis-sold, without having signed anything and which it is impossible to cancel. WHY IS IT SO DIFFICULT?

Charles