topic Re: BT Infinity in Old Basing? in Archive

BT Infinity in Old Basing?

EC_bas — Tue, 01 Jul 2014 13:31:55 GMT

Hi, We as a business have wanted to upgrade to BT Infinity for the last year and a half. However I checked on in Feb '13 and it said in APR/MAY, then come May it changed to OCT, which come October changed to JAN, which Come January changed to MAY which now says 31 Dec 14. Surly this not an exceptable answer to just keep moving the date? We now have 2x 2.5MB lines for 8 employees in an area which has Infinity a street away in both directions? Can anyone share any light on this or even help? Thanks Iain

Re: BT Infinity in Old Basing?

EC_bas — Fri, 04 Jul 2014 09:15:07 GMT

Can anyone help with this or suggest anything?

BT are our only option and with that they seem to think they can do what they like.

Unacceptable.

They have the marketing budget to spend primetime advertising slots and not enough to spend on the network improvemants on their outdated network that they are wanting to supply to new customers?

They also need to spend sometime and effort on internal communication.

Come on BT, sort your act out and help an exisiting business customer of 15 years.

Re: BT Infinity in Old Basing?

mhcwebdesign — Sat, 05 Jul 2014 12:35:15 GMT

Is there a particular reason why you want to use BT Infinity? The latter is not the best telecom product, it's not future proof, and in many cases it's not suitable for business needs.

In fact, even though BT doesn't publicly admit it, it is not really interested in the business market. There are loads of business parks, industrial estates, and small towns without adequate telecom services from BT.

Take a look at this forum to see how incompetent BTs sales and support team have become, in our case BTnet hasn't even been able to provide us with a simple quote for requested telecom products.

Re: BT Infinity in Old Basing?

Burkem5 — Mon, 07 Jul 2014 12:56:27 GMT

Hi Guys,

Sorry to hear you are having trouble with this,

First off let me assure you that BT does care about our business customers and the Business Market. We are at the moment in development of various apps, routers, and back end management in order to provide a better service for you.

As far as fibre provision goes BT has won the contract to place this, that means that we do the digging, but it is your local council who tell us where to dig. This link will let you choose your local area and see the plans on the government run website for your area.

This should give you a more accurate update on when this is expected.

Hope this helps

Burkem5

Re: BT Infinity in Old Basing?

mhcwebdesign — Wed, 09 Jul 2014 13:28:25 GMT

BT does care about our business customers and the Business Market

No offense, BT has clearly given us the opposite impression when we recently approached BTBusiness. Things like IPv6 or Annex-M for ADSL2+, let alone FTTP services, are not available from BT for most of the UK. and your sales team clearly made an unprofessional impression, leading us to the conclusion that BT has shifted its focus away from the business market. Many businesses who have a need to grow are forced to move offices because of the sheer lack of suitable telecom services, especially in smaller towns.

Re: BT Infinity in Old Basing?

EC_bas — Mon, 14 Jul 2014 09:00:28 GMT

Thank you for the reply.

I have visit the site which goes off to 2 different sites.

The Hants gov website states
"Your area is covered by the privately funded rollout conducted by BT or Virgin. Superfast services should be available already. To view and compare some of the available services please visit the link below.
- See more at:... "

And on the BT site it states:

The Big Build

It can take up to 15 months from planning to go live to get an area ready for fibre.

So one site says we should have it already and the second says it takes up to 15 months to go live.

So 17 months later from the original date of saying it will be live it isn't?

So the your more accurate update says we should have compared to the 31st Dec 2014 date given by your own dsl checker?

So thanks Burkem, but no this hasn't helped and only made it worse to why we don't have it?

I think the time should be spent on actual having a good infrastructure and better internal communications than Primetime commercials apps etc.

Re: BT Infinity in Old Basing?

EC_bas — Mon, 14 Jul 2014 09:03:08 GMT

mhcwebdesign,

Infinity is our only option where we are to get a faster broadband connection.

So thats the only reason?

Re: BT Infinity in Old Basing?

mhcwebdesign — Mon, 14 Jul 2014 14:05:00 GMT

Infinity is our only option where we are to get a faster broadband connection.

So thats the only reason?

Doesn't hurt to shop around. E.g. leased lines from non-BT providers who may have a nearby PoP, or long-distance fixed wireless broadband, or ADSL2+ line-bonding such as sharedband.

Re: BT Infinity in Old Basing?

EC_bas — Tue, 15 Jul 2014 13:31:15 GMT

Leased lines and or even long-distance Wifi aren't a solution due to cost or inference?

The annoying thing is that only 20 meters in other directions properties have Infinity.

Re: BT Infinity in Old Basing?

EC_bas — Wed, 16 Jul 2014 13:51:37 GMT

Doesn't anyone from BT care about their Business customers??

Re: BT Infinity in Old Basing?

EC_bas — Tue, 22 Jul 2014 15:20:34 GMT

Another week goes by with no response from BT.

Re: BT Infinity in Old Basing?

EC_bas — Tue, 29 Jul 2014 09:09:11 GMT

Still no answer from BT.

Not surprised!

Re: BT Infinity in Old Basing?

Plumly — Wed, 30 Jul 2014 08:27:27 GMT

EC-BAS

i had the same problem in my local area, the problem you have here is that you are on a forum for BT Business Broadband which have no way of pushing the fibre/infinity rollout to any specific area, the contract was won by BT openreach they are seperate from BT Retail the Service provider

the contract is being jointly run by the local council and BT Openreach so your best bet to try and get an area pushed for fibre is to contact your local MP who can push for you. and may be able to get some further update as to why this area is getting pushed back

you may find that its down to local planning (which was the cause in my area, the council was refusing permission for the installation of the cabinet)

Thansk

plumly

Re: BT Infinity in Old Basing?

EC_bas — Wed, 30 Jul 2014 14:39:59 GMT

Thanks for this!

Just emailed our Council to see if they can shed any light on this.

Re: BT Infinity in Old Basing?

EC_bas — Mon, 04 Aug 2014 07:23:25 GMT

Have just recieved response from the council and they approved planning permission in April 2012 for the cabinet.

So its back to BT to why the cabinet hasn't been installed over 2 years from the planning permission been given?

Re: BT Infinity in Old Basing?

EC_bas — Wed, 06 Aug 2014 07:27:06 GMT

Also the contact at the council said that he get little or no response from either BT or OpenReach.

I have also contact Openreach through there website for an update. It says they will response in 10 working days. We will see!

Re: BT Infinity in Old Basing?

EC_bas — Wed, 06 Aug 2014 14:25:40 GMT

Finally a response!

Dear Mr Stores,

Thank you for your enquiry about fibre broadband. I am sorry about the delays you have experienced.

Progress on cabinet 20 on Basingstoke was delayed due to the unsuitability of the location and the upgrade was put on hold while another site was found.

I have checked with the project manager who advised that a new location has been found for the fibre cab and the upgrade is now going ahead. He said that the work should be completed November/December.

Regards

NGA Enquiries

So have another 3-4 month to waiti!

Re: BT Infinity in Old Basing?

EC_bas — Tue, 16 Dec 2014 09:50:50 GMT

After being told by Jane Amphlett at Openreach directly that she spoke to the project manager regarding the installation of the cabnet that is was going to be the end of December back in August.

Then contact her to make sure it was so we could put an order in and now she said its as soon as possible in the new year?

Which has now changed to September 2015????

This has been going on since April 2012!

If anyone know how I can make a complaint of even make some higher level management know of this would be great.