https://business.forums.bt.com/t5/Archive/Upload-Speed-too-Low-to-Send-Emails-with-Attachments/m-p/73735#M8341 <P>Since 13.08.14 I have been having real problems sending emails with attachments on them.&nbsp; They are not large, anything over 200KB is not sending.&nbsp; Sometimes I get a message saying transmission has&nbsp;been timed out by the server due to long periods of inactivity.&nbsp;&nbsp;Very occassionally (like&nbsp;5 in 5 weeks!) an email with an attachment has&nbsp;been sent,&nbsp;after sitting in the outbox for several hours, and nothing bigger than 490KB.&nbsp;I have had 5 different&nbsp;Openreach engineers here and run many tests with BT.&nbsp; Have also has an IT expert come and check my computer to make sure there is no problem with it.&nbsp; I have been a BT Broadband customer for 5 years and although speed have never been good they have functioned.&nbsp; It's just like someone switched it off one day!&nbsp; The BT Wholesale tests today show download speed 1.21 and upload 0.20.&nbsp; Yesterday the upload was only 0.14.&nbsp; The engineers have all tweeked things, done repairs, provided mew Hub etc and although the download speed is now better than ever my acutal problem has not been solved.&nbsp; The last engineer to visit said that although his test machine was showing upload of 0.21 the reality was only 0.008 and that is why they won't send.&nbsp; My IT guy managed to send an attachment yesterday which was 200KB and took 2 minutes to send.&nbsp; This equates to an upload speed of 0.0016, even although the BT Wholesale test said 0.14.&nbsp; BT says this is rubbish and the tests are 100% accurate.&nbsp; Have tried running speed tests on other websites and the stop working during the upload tests so there has to be a problem! &nbsp;Spoke to BT today and they say there is nothing more they can do as the line is fine.&nbsp; Just thought I'd post on here for help before resigning myself to trying to get mobile broadband!</P><P>&nbsp;</P><P>Is there any way this could be an email issue rather than a line issue?&nbsp; My IT guy did away with Outlook 2013, Office 365 and left me with Windows Live mail&nbsp;2012.&nbsp; None of which made any difference to the attachment problem!</P> Fri, 19 Sep 2014 14:06:43 GMT NPM 2014-09-19T14:06:43Z https://business.forums.bt.com/t5/Archive/Upload-Speed-too-Low-to-Send-Emails-with-Attachments/m-p/73735#M8341 <P>Since 13.08.14 I have been having real problems sending emails with attachments on them.&nbsp; They are not large, anything over 200KB is not sending.&nbsp; Sometimes I get a message saying transmission has&nbsp;been timed out by the server due to long periods of inactivity.&nbsp;&nbsp;Very occassionally (like&nbsp;5 in 5 weeks!) an email with an attachment has&nbsp;been sent,&nbsp;after sitting in the outbox for several hours, and nothing bigger than 490KB.&nbsp;I have had 5 different&nbsp;Openreach engineers here and run many tests with BT.&nbsp; Have also has an IT expert come and check my computer to make sure there is no problem with it.&nbsp; I have been a BT Broadband customer for 5 years and although speed have never been good they have functioned.&nbsp; It's just like someone switched it off one day!&nbsp; The BT Wholesale tests today show download speed 1.21 and upload 0.20.&nbsp; Yesterday the upload was only 0.14.&nbsp; The engineers have all tweeked things, done repairs, provided mew Hub etc and although the download speed is now better than ever my acutal problem has not been solved.&nbsp; The last engineer to visit said that although his test machine was showing upload of 0.21 the reality was only 0.008 and that is why they won't send.&nbsp; My IT guy managed to send an attachment yesterday which was 200KB and took 2 minutes to send.&nbsp; This equates to an upload speed of 0.0016, even although the BT Wholesale test said 0.14.&nbsp; BT says this is rubbish and the tests are 100% accurate.&nbsp; Have tried running speed tests on other websites and the stop working during the upload tests so there has to be a problem! &nbsp;Spoke to BT today and they say there is nothing more they can do as the line is fine.&nbsp; Just thought I'd post on here for help before resigning myself to trying to get mobile broadband!</P><P>&nbsp;</P><P>Is there any way this could be an email issue rather than a line issue?&nbsp; My IT guy did away with Outlook 2013, Office 365 and left me with Windows Live mail&nbsp;2012.&nbsp; None of which made any difference to the attachment problem!</P> Fri, 19 Sep 2014 14:06:43 GMT https://business.forums.bt.com/t5/Archive/Upload-Speed-too-Low-to-Send-Emails-with-Attachments/m-p/73735#M8341 NPM 2014-09-19T14:06:43Z