topic Setting up BT Business Infinity on Netgear utm9s in Archive

Setting up BT Business Infinity on Netgear utm9s

wautonsamuel01 — Mon, 15 Dec 2014 16:28:11 GMT

We have just installed BT Infinity and cannot get our Netgear UTM9S router to connect.

The Setup

We have a BT white modem (which works with the BT Hub3) which is plugged via ethernet to WAN1 on the Netgear.

We have set the login as dxxxxx6@hg28.btclick.com and password: xxxxxxxxxx

The auto detect does find an PPPOE connection but does not connect.

IP settings are set to dynamically get the IP's, although we do have 5 fixed IP's

There are account name and domain name boxes but what would go into these?

I have read that Infinity might need Vlan 101 (what is this?) or DHCP set as enabled - although the server is set to do this.

any ideas?

Re: Setting up BT Business Infinity on Netgear utm9s

markp — Tue, 16 Dec 2014 16:38:44 GMT

Hi wautonsamuel01

I am sorry the main helpdesk is not able to help setup non BT routers, you can contact our IT Support Managers (ITSM) on 0800 500 247 who are open 24/7 but they are a chargeable service.

Mark

Re: Setting up BT Business Infinity on Netgear utm9s

spank — Thu, 18 Dec 2014 11:41:27 GMT

Maybe this will help?

https://business.forums.bt.com/t5/Broadband-and-internet/Draytek-VDSL-Router-not-connecting-on-Fibre-Error-No-Response/td-p/74530