OpenRG is going for reboot by IPC command

Burkem5 — Wed, 04 Feb 2015 12:33:59 GMT

Hi Guys

Its come to my attention that some people are seeing the above error in their hubs event log when they are losing connection.

I did some research and found a residential forum post on this. Full post here.

This only seems to affect the Home Hub 4 Home Hub 5 and the Business Hub 5.

One of the Mods spoke with the hub team and came back with the following message

Thanks for the continued patience. The hub team have provided me with an explanation about the OpenRG entries on the event log. OpenRG is the base firmware the Hub is built on. When you see this message on the Hub event log it is merely recording the event in time where your connection has dropped. Much like the LCP PPP message, OpenRG is not causing your connection to drop, but rather the message is the result of your connection dropping.

The drop in connection can be down to a network, line or even environment issue so we need to understand this so the root cause can be addressed. This is not an issue directly relating to the Home Hub.

The gist of this is that the error message is caused by a drop in connection, not the other way round.

If you see this error then you can treat this a s a standard dropping connection, and can contact us to have this resolved.

Hope this helps

Burkem5

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OpenRG is going for reboot by IPC command