Need Assistance with Order Implementation for ADSL

mcannon — Thu, 12 Feb 2015 00:07:13 GMT

Dear Sir or Madam:

Desperately in need of a human point of contact that can assist with an ADSL installation that been cancelled, rescheduled, and two installation appointments missed. We have the equipment onsite. There seems to be some confusion with the order status and I need to get an escalation manager to assist me. My in country contact has stated that he can not reach someone to escalate this matter which has become highly critical.

Could someone provide me a means as to how I can escalate an order installation and I'll be glad to provide the order information and what has been happening?

Thanks in advance!

Very respectfully,

Matt

Re: Need Assistance with Order Implementation for ADSL

markp — Thu, 12 Feb 2015 09:39:57 GMT

Hi mcannon,

I am sorry to see you are having a problem getting your order installed, if you can send me a private message with the order details and contact details I can speak to our order management team and get it looked into for you.

Markp

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Need Assistance with Order Implementation for ADSL

Re: Need Assistance with Order Implementation for ADSL