https://business.forums.bt.com/t5/Archive/fibre-broad-band-speed/m-p/75127#M8645 <P>I have recently renewed my contract with BT and I advised that I some time had issue where the internet would drop out. I asked for&nbsp;a new hub and was advised that I should upgrade to BT infinity 2 as my property can have up to 70 mbd.</P><P>I used to have the hub 3 and a white fibre hub, but I now have&nbsp;instaled the new home hub 5 and my speed and reliabity have got worse.&nbsp; my speed is now down to 12 to 14 where I used to be getting 25 to&nbsp; 30.&nbsp; the internet now buffer all the time.</P><P>&nbsp;</P><P>I have waited over 5 days before contacting you as your leaflet recommend.</P><P>&nbsp;</P><P>please advise what I can do.</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 29 Mar 2015 12:42:16 GMT stephentoms 2015-03-29T12:42:16Z https://business.forums.bt.com/t5/Archive/fibre-broad-band-speed/m-p/75127#M8645 <P>I have recently renewed my contract with BT and I advised that I some time had issue where the internet would drop out. I asked for&nbsp;a new hub and was advised that I should upgrade to BT infinity 2 as my property can have up to 70 mbd.</P><P>I used to have the hub 3 and a white fibre hub, but I now have&nbsp;instaled the new home hub 5 and my speed and reliabity have got worse.&nbsp; my speed is now down to 12 to 14 where I used to be getting 25 to&nbsp; 30.&nbsp; the internet now buffer all the time.</P><P>&nbsp;</P><P>I have waited over 5 days before contacting you as your leaflet recommend.</P><P>&nbsp;</P><P>please advise what I can do.</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 29 Mar 2015 12:42:16 GMT https://business.forums.bt.com/t5/Archive/fibre-broad-band-speed/m-p/75127#M8645 stephentoms 2015-03-29T12:42:16Z