Can a somebody fix my connection please vol012-104024058775

usermac — Fri, 03 Apr 2015 14:31:29 GMT

Not having an easy time with BT Business I upgraded to get premium support/line been having problems since 23rd March 2015 this is the date I was connected I have wasted hours of time trying to get this fixed and am not getting any closer to getting my fault fixed it is really unfair. I am getting PPP LCP Send Termination Request [User request].

Causing slower speeds and high pings. My noise margin it set higher than usual. I have not had one day ware my connection has worked the way it should.

fault number. VOL012-104024058775

ine state:   Connected
Connection time:   0 days, 18:27:31
Downstream:   7.938 Mbps
Upstream:   832 Kbps

ADSL Settings

VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Fast
Noise margin (Down/Up):   13.5 dB / 15.0 dB
Line attenuation (Down/Up):   8.3 dB / 3.5 dB
Output power (Down/Up):   13.9 dBm / 12.4 dBm
FEC Events (Down/Up):   0 / 29
CRC Events (Down/Up):   6438 / 44
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   5721 / 6
Error Seconds (Local/Remote):   6412 / 76

Re: Can a somebody fix my connection please vol012-104024058775

markp — Mon, 06 Apr 2015 08:29:32 GMT

Hi usermac,

I can see you haver been in contact with the helpdesk, and that you have an engineer booked to come out on Tuesday 7th to fix your connection problems.

Markp

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Can a somebody fix my connection please vol012-104024058775

Re: Can a somebody fix my connection please vol012-104024058775