https://business.forums.bt.com/t5/Archive/NO-cooling-off-period-with-BT-Be-Warned/m-p/75190#M8656 <P>I have just renewed a BT Business Broadband contract before receving a week of appalling customer and actual broadband service.</P><P>&nbsp;</P><P>I decided that I was not prepared to carry on paying BT for such disgraceful service and phoned to cancel the re-newed contract within what I though was a 'cooling off' period.</P><P>&nbsp;</P><P>THEY DO NOT HAVE ONE - NO COOOLING OFF PERIOD AT ALL - once you say yes on the call you are committed. Be warned - you will not get anywhere with BT either with a fault or indeed trying to cancel a contract. AVOID!</P><P>&nbsp;</P><P>I don't expect anyone from BT to actually take any notice of this message or in fact do anything about it. So there we go - 2 years of diabolical service here I come.</P><P>&nbsp;</P><P>Rant over.</P> Thu, 09 Apr 2015 16:58:50 GMT rsstephens 2015-04-09T16:58:50Z https://business.forums.bt.com/t5/Archive/NO-cooling-off-period-with-BT-Be-Warned/m-p/75190#M8656 <P>I have just renewed a BT Business Broadband contract before receving a week of appalling customer and actual broadband service.</P><P>&nbsp;</P><P>I decided that I was not prepared to carry on paying BT for such disgraceful service and phoned to cancel the re-newed contract within what I though was a 'cooling off' period.</P><P>&nbsp;</P><P>THEY DO NOT HAVE ONE - NO COOOLING OFF PERIOD AT ALL - once you say yes on the call you are committed. Be warned - you will not get anywhere with BT either with a fault or indeed trying to cancel a contract. AVOID!</P><P>&nbsp;</P><P>I don't expect anyone from BT to actually take any notice of this message or in fact do anything about it. So there we go - 2 years of diabolical service here I come.</P><P>&nbsp;</P><P>Rant over.</P> Thu, 09 Apr 2015 16:58:50 GMT https://business.forums.bt.com/t5/Archive/NO-cooling-off-period-with-BT-Be-Warned/m-p/75190#M8656 rsstephens 2015-04-09T16:58:50Z