https://business.forums.bt.com/t5/Archive/Installation-concerns/m-p/75276#M8670 Hello, we are due to have business broadband installed this week (Tuesday).<BR /><BR />The previous tenant used BT and there are two faceplates installed already in our office which I assume is why we don't need an engineer visit?<BR /><BR />However as BT have already lost our order (then found it after 3 callbacks), then forgot to send out equipment I am concerned as we can't afford any delays.<BR /><BR />We still have not been sent any confirmation email/equipment. The equipment was due Friday/yesterday. Nothing - and as we have no confirmation email I can't even track It.<BR /><BR />Your CS team says we need no installation, sent confirmation 3 times and they have sent our equipment but we have no equipment, no confirmation and so I question the no engineer part?<BR /><BR />Also as there are two Open Reach face plates in our office does it matter which we use?<BR /><BR />I have tried phone, live chat and email with no real definite answers and so have to resort to your forum.<BR /><BR />Please can someone help? This is crazy how hard this is. I have personally always been a residential BT customer and never experienced this, but as a business customer this has been nothing but trouble Sun, 03 May 2015 13:51:33 GMT prestige 2015-05-03T13:51:33Z https://business.forums.bt.com/t5/Archive/Installation-concerns/m-p/75276#M8670 Hello, we are due to have business broadband installed this week (Tuesday).<BR /><BR />The previous tenant used BT and there are two faceplates installed already in our office which I assume is why we don't need an engineer visit?<BR /><BR />However as BT have already lost our order (then found it after 3 callbacks), then forgot to send out equipment I am concerned as we can't afford any delays.<BR /><BR />We still have not been sent any confirmation email/equipment. The equipment was due Friday/yesterday. Nothing - and as we have no confirmation email I can't even track It.<BR /><BR />Your CS team says we need no installation, sent confirmation 3 times and they have sent our equipment but we have no equipment, no confirmation and so I question the no engineer part?<BR /><BR />Also as there are two Open Reach face plates in our office does it matter which we use?<BR /><BR />I have tried phone, live chat and email with no real definite answers and so have to resort to your forum.<BR /><BR />Please can someone help? This is crazy how hard this is. I have personally always been a residential BT customer and never experienced this, but as a business customer this has been nothing but trouble Sun, 03 May 2015 13:51:33 GMT https://business.forums.bt.com/t5/Archive/Installation-concerns/m-p/75276#M8670 prestige 2015-05-03T13:51:33Z