BT Infinity evening and weekend speed drops

Darcey — Sun, 03 May 2015 21:54:24 GMT

Hi,

I have a BT Business Hub 5 and Infinity package.

My connection during the working week in the day is usually around:

27.95MB/s down, 4.63Mb/s up and a ping of around 20ms.

Often in the evenings and on weekends the speed drops to around:

1.5MB/s down, 4.5Mb/s up and a ping of anywhere between 20ms and 60ms

I called up BT Business suport and raised a ticket to only have an email the next day stating your issue has been resolved, however it has not been resolved. Obviously they done a test in a week day during the day when it is usually fine and not in the evening or on the weekend.

Basically my old 8Mb package from BT was often faster in the evenings and on weekends, with a typical connection of:

3.5 to 5Mbps down and a 0.35Mbs up, ping times were between 20ms and 120ms)

This translates to if I was on my old 8Mb package from BT I could download at around 720Kbs max during the evenings and weekends instead of 160Kbs.

Anyone actually got BT to solve this? I've read a lot of posts so far where people are just writing letters of complaint and contacting the ombidsman.

Is there is a resolution to this?

Thanks

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BT Infinity evening and weekend speed drops