BT Infinity Homehub 5 download never gets above 2 Mbps

Rachel_williams — Fri, 15 May 2015 20:39:17 GMT

I've had BT infinity for the last 5 months. For the first few weeks the download speed seemed absolutely fine but within a few weeks dropped to no greater than 2 Mbps and has been like this ever since. I've run through all of the recommeded tests (btw speed test hard wired to the test socket and laptop hardwired to router, repeated several times) and checked the local internet exchange services to check expected speeds.

Here are the results below; any help would be very appreciated as I don't feel I am getting the service that i signed up to.

Best Effort Test: -provides background information.

	Download Speed
	1.84 Mbps

0 Mbps

1.82 Mbps
Max Achievable Speed

Download speed achieved during the test was - 1.84 Mbps
For your connection, the acceptable range of speeds is 20 Mbps-1.82 Mbps .
Additional Information:
IP Profile for your line is - 1.82 Mbps

Upstream Test: -provides background information.

	Upload Speed
	0.74 Mbps

0 Mbps

10 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.74Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

The test result has indicated that you should contact your ISP for further assistance.

Please visit the FAQ if you are unable to understand the test results.

1. Product name:	BT Home Hub
2. Serial number:	+068543+NQ43607880
3. Firmware version:	Software version 4.7.5.1.83.8.204 (Type A) Last updated 21/01/15
4. Board version:	BT Hub 5A
5. DSL uptime:	0 days, 00:30:00
6. Data rate:	801 / 1885
7. Maximum data rate:	25438 / 70611
8. Noise margin:	31.1 / 33.5
9. Line attenuation:	17.9 / 14.6
10. Signal attenuation:	17.6 / 14.8
11. Data sent/received:	6.5 MB / 16.5 MB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	Yes
14. 2.4 GHz Wireless network/SSID:	BTHub5-FMT7
15. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:	WPA2
17. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:	BTHub5-FMT7
19. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:	WPA2
21. 5 GHz Wireless channel:	Automatic (Smart Wireless)
22. Firewall:	Default

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BT Infinity Homehub 5 download never gets above 2 Mbps