topic Re: How to get to a human on BT support for FREE! in Archive

How to get to a human on BT support for FREE!

iamacup — Tue, 29 Sep 2015 19:03:08 GMT

I am posting this in the hopes that it gets to the top of Google, because at the moment, the results are not very good.

Call this number:

0330 123 4151

when it says ' what are you calling about ' - say ' changes to my account '

it will ask if you meant ' do you want to change your account ' - say yes

It will then ask for your phone number (which I never know in the first place - who knows their bloody land line number these days?) - if you ignore it completely, it will ask about 4 times before diverting you to a human.

BT's system is AWFUL! and the website is even worse (i had to call them to change billing details, even though this page: http://www.shop.bt.com/help/managing-your-account/how-can-i-add-or-change-a-payment-method-on-my-account/ says you can do it online (it contains dead links))

Re: How to get to a human on BT support for FREE!

spank — Mon, 26 Oct 2015 00:57:45 GMT

Hit the # key (maybe twice) if it asks account info, instant bypass.

Re: How to get to a human on BT support for FREE!

markp — Wed, 11 Nov 2015 11:29:16 GMT

Hi iamacup,

if you are needing techical help you can go to contact us it has links to technical Live Chat and the free phone number.

If you need help with Billing you can go to contact us it has links to billing's Live Chat and the free phone number.

Regards

Markp