https://business.forums.bt.com/t5/Archive/Pray-your-leased-line-install-goes-without-a-hitch/m-p/76359#M8956 <P>I gave BT 3 months notice to install a leased line and an ISDN30 line and planned to have it in before a building move.</P><P>over a month before installation date someone went out and tried to run a line into the buiding and found a duct blocked - but didnt update the job ticket or inform the customer.</P><P>On the day of the broadband install the engineer turns up and says - oh there is a blockage, it looks like someone has been out already, i wonder why they didnt update the job ticket...</P><P>2 weeks from move date and I am getting all the permissions to dig (private road) to assist BT and get something moving</P><P>1 week from move date and we have to cancel the move - still i can get no word from BT where we are or when the services are going to be installed.</P><P>&nbsp;</P><P>If you use BT, pray the installation goes without a hitch!</P><P>Otherwise you will get no information, your salesman will not want to know, your BT project manager will not want to know and you will have to consult a crystal ball to know when your services will be delivered.....</P><P>&nbsp;</P><P>All this, for a line costing around &nbsp;£500/month...</P><P>&nbsp;</P><P>How is this customer service?</P> Mon, 23 Nov 2015 12:40:53 GMT the_it_bloke 2015-11-23T12:40:53Z https://business.forums.bt.com/t5/Archive/Pray-your-leased-line-install-goes-without-a-hitch/m-p/76359#M8956 <P>I gave BT 3 months notice to install a leased line and an ISDN30 line and planned to have it in before a building move.</P><P>over a month before installation date someone went out and tried to run a line into the buiding and found a duct blocked - but didnt update the job ticket or inform the customer.</P><P>On the day of the broadband install the engineer turns up and says - oh there is a blockage, it looks like someone has been out already, i wonder why they didnt update the job ticket...</P><P>2 weeks from move date and I am getting all the permissions to dig (private road) to assist BT and get something moving</P><P>1 week from move date and we have to cancel the move - still i can get no word from BT where we are or when the services are going to be installed.</P><P>&nbsp;</P><P>If you use BT, pray the installation goes without a hitch!</P><P>Otherwise you will get no information, your salesman will not want to know, your BT project manager will not want to know and you will have to consult a crystal ball to know when your services will be delivered.....</P><P>&nbsp;</P><P>All this, for a line costing around &nbsp;£500/month...</P><P>&nbsp;</P><P>How is this customer service?</P> Mon, 23 Nov 2015 12:40:53 GMT https://business.forums.bt.com/t5/Archive/Pray-your-leased-line-install-goes-without-a-hitch/m-p/76359#M8956 the_it_bloke 2015-11-23T12:40:53Z https://business.forums.bt.com/t5/Archive/Pray-your-leased-line-install-goes-without-a-hitch/m-p/76409#M8957 <P>Hi the_it_bloke</P> <P>&nbsp;</P> <P>I was sorry to read about your delay in provision, as this is not something I can help with, you will need to speak to the leased line order management team on 0800 0324362.</P> <P>&nbsp;</P> <P>Mark</P> Mon, 30 Nov 2015 15:27:04 GMT https://business.forums.bt.com/t5/Archive/Pray-your-leased-line-install-goes-without-a-hitch/m-p/76409#M8957 markp 2015-11-30T15:27:04Z