Please can i speak to someone in the UK

m_verling — Tue, 08 Dec 2015 17:15:13 GMT

Can someone please give me details of somebody i can speak to who is based in the UK.

We've placed an order to upgrade our BT standard business broadband to business infinity (we are a business). But after seeing an error on the order i called the relevant number and spoke to an operator. Both times i've spoken to a foreign individual so i assume i am calling an overseas call centre. Well unfortunately both times they have made a complete mess of things and i would really really really like to speak to someone english to try and resolve our problems.

Sequence of events are:

1. Our address is wrong

2. I called to amend our address and was confirmed it had been

3. But since that phone call our order was magically cancelled without warning or notification from BT

4. I rang again to find out what happened but the person couldn't provide an explanation.

5. I was told to expect a phone call back within 48 hours to recreate order, but did not receive a phone call.

6. A new order then has magically appeared but with old address, a different contact name and our fax number as the contact phone number (which won't help you guys if you try to call me)

I fear that if i call the call centre again the sequence of steps 1-6 will just happen again so i would like to speak to someone where we can communicate clearly to resolve my issues.

Can someone please provide assistance?

Thank you

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Please can i speak to someone in the UK