topic web site problems in Archive

web site problems

basherbinks — Thu, 21 May 2009 10:18:13 GMT

its me again,

i have now sorted out my website, but when people use it and submit queries

i am not receiving them,

have i missed something out?

many thanks

dawn

Re: web site problems

Chantale — Thu, 21 May 2009 10:23:49 GMT

Hi Dawn

What is the domain name?

Re: web site problems

basherbinks — Thu, 21 May 2009 10:38:16 GMT

hi chantale,

our domain name is trustfreight.co.uk

dawn

Re: web site problems

Chantale — Thu, 21 May 2009 10:51:09 GMT

Hi Dawn.

what you need to do is set up the Formmail application. This is in the website os control panel, under site builders, plug-in scripts, formmail. All you need to do is fill in a valid e-mail address, copy and paste the code into the form tags, and you should receive the e-mails.

Re: web site problems

dave — Thu, 21 May 2009 11:08:29 GMT

Hi Dawn,

Try removing the space from the filename of the page, eg change it from GENERAL ENQUIRY.html to general_enquiry.html and see if this resolves the issue.

Re: web site problems

basherbinks — Thu, 21 May 2009 11:15:35 GMT

hi chantale,

i have installed our email address as formmail requested, but i still don't know what to do now sorry,

it is telling me to open my local form html page using an editor and modify the form tags as follows:

i have to cut and paste this between the form tags:

save form html pag

and upload form html

i'm sorry but this means nothing to me

dawn

Re: web site problems

Chantale — Thu, 21 May 2009 11:22:31 GMT

First of all, the page

http://trustfreight.co.uk/GENERAL%20ENQUIRY.html

remove the space between general and enquiry.. that's why you see %20. place _ instead of the space.

see if this resolves the issue, also make sure the e-mail address you have is valid.

Re: web site problems

basherbinks — Thu, 21 May 2009 12:34:03 GMT

hi chantale,

i have done this and i am receiving emails from carrierzone but all i get is IP.86.162.56.94

what does this mean

Re: web site problems

Chantale — Thu, 21 May 2009 12:58:27 GMT

you get the e-mail, great. do you get the information the customer inserted or do you just get that IP address?

Re: web site problems

basherbinks — Thu, 21 May 2009 13:03:59 GMT

just the ip address hun

Re: web site problems

Chantale — Thu, 21 May 2009 13:10:53 GMT

hi dawn.

this IP means that there is something not configured properly in the form. You will need to look into the form's coding, or have somebody look into this for you. Once that has been settled, it will work fine.

Re: web site problems

dave — Thu, 21 May 2009 20:11:36 GMT

Hi Dawn,

You need to back into the form ad give each field an INPUT NAME. Any fields that do not have input names are ignored when the form is submitted.

Give each field a short name and they will work fine.

Re: web site problems

alastair — Thu, 21 May 2009 20:24:59 GMT

is it just me or (looking through past posts too) chantele appears to repeat what dave says i.e. message 7 in this thread repeats daves message 5.

Re: web site problems

dave — Thu, 21 May 2009 20:50:42 GMT

Well, as the saying goes, Alastair.... "imitation is the sincerest form of flattery".

I will take it as a complement 🙂

Re: web site problems

basherbinks — Wed, 27 May 2009 09:10:47 GMT

hi dave,

i put names into the input box and it has now worked!

many thanks hun

dawn

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