topic Re: Broadband gets disconnected at the approx same time every night. in Archive

Broadband gets disconnected at the approx same time every night.

Hesthekeeper — Mon, 17 Feb 2014 22:26:44 GMT

Hi all

I am desperate in need of some advice as I am running out of patience with a problem I have been having

Basically since Christmas my Internet disconnects at approx 7:00pm to 8:00pm every night and immediately reconnects but this crashes Xbox live and net flix etc

The broadband light occasionally goes red on the router and then flashes amber as it reconnects but occasionally it happens without fully disconnecting

I have reported the issue with bt who sent out an engineer to investigate and he changed all sockets in the house and even set up a new home hub 3 which improved download speeds and wifi coverage but it is still disconnecting between 7pm and 8pm every night

I havent changed anything in the house to my knowledge that could affect the Internet connection so I am convinced the fault is at their end. there are no times etc or sky boxes or home plugs been there and done that but it still persists

here are my latest adsl staus readings

Line state:	Connectedppp0_0
Connection time:	0 days, 12:56:22
Downstream:	16.11 Mbps
Upstream:	1.122 Mbps

ADSL Settings

VPI/VCI:	0/38
Type:	PPPoA
Modulation:	G.992.5 Annex A
Latency type:	Interleaved
Noise margin (Down/Up):	4.4 dB / 5.7 dB
Line attenuation (Down/Up):	25.9 dB / 12.8 dB
Output power (Down/Up):	20.1 dBm / 12.7 dBm
FEC Events (Down/Up):	322880612 / 0
CRC Events (Down/Up):	63561 / 77
Loss of Framing (Local/Remote):	0 / 0
Loss of Signal (Local/Remote):	0 / 0
Loss of Power (Local/Remote):	0 / 0
HEC Events (Down/Up):	173736 / 63
Error Seconds (Local/Remote):	61778 / 81

on an evening when it was particularly bad i was advisesd to go the the bt wholesale website and do a speedtest and here are those results

here are the btspeedtester results

1. Best Effort Test: -provides background information.

	Download Speed
	0.04 Mbps

0 Mbps

21 Mbps
Max Achievable Speed

Download speedachieved during the test was - 0.04 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.44 Mbps

2. Upstream Test: -provides background information.

	Upload Speed
	0.91 Mbps

0 Mbps

0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.91Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

help please!!!!

Re: Broadband gets disconnected at the approx same time every night.

zzZZzz — Tue, 18 Feb 2014 13:16:45 GMT

Just my two pennies worth, it looks like your line is perhaps suffering from external interferance if there is no electrical appliance within your property which is causing it.

Looking at your line stats, the only suggestion is to get back to BT and see if they can raise your downstream noise margin to see if it will make any difference in the evenings. Your stats show a figure of 4.4db. To check for the actual default noise margin on your line, you need to disconnect the ADSL cable for a few seconds and check the figure again after you have reconnected the cable and you have internet access. It is probably either 3db or perhaps 6db. The default values start at 3db and go upto 15db in 3db steps. The 'noisier' the line, the higher the value which should be automatically set by BT's systems.

Increasing the noise margin will reduce your maximum download speed btw.

If a higher value downstream noise margin does resolve the problem, sadly the value may not stick from my experience when I had ADSL. In the past, I've requested values as high as 9db, only to find it eventually drifted back down to unacceptably low 3db for my ADSL line leading to the return of occasional disconnects or slow speeds in the evenings.

You currently have ADSL2+. Another option is to request your line to be downgraded to ADSL2 only, this will set your maximum download speed to I think no more than 12mbps. The benefit will be a 'higher' default noise margin on your line.

Re: Broadband gets disconnected at the approx same time every night.

Hesthekeeper — Tue, 18 Feb 2014 22:31:00 GMT

Many thanks for the reply it is greatly appreciated

I will give your comments some thought as I am very suspicious of bt as I have been carrying out my own methodical experiments over the last few months for example unplugging sky, removing low energy bulbs, checking for interference and I can honestly I haven't found any correlation with something in the house and subsequent drops in speed.

By the way in your response you say 'when I had adsl' does that mean you don't have it anymore and if so what do you use instead? Cable or bt infinity?

Re: Broadband gets disconnected at the approx same time every night.

DSS — Wed, 19 Feb 2014 10:48:21 GMT

I have a current problem in that the engineers think there is an underground 'barewire' fault which will obviously be causing a fault with another customer - my connection keeps going to rubbish and occassionally drops completely. Sounds familiar - if your 'other' customer gets home and goes on broadband at seven each evening or if the kids are allowed online for an hour or so after they have done their homework....

Re: Broadband gets disconnected at the approx same time every night.

Hesthekeeper — Wed, 19 Feb 2014 21:42:21 GMT

Currently getting 1.5mb download speed and here are my line stats

ADSL Line Status

Connection Information

Line state: Connected
Connection time: 2 days, 12:14:37
Downstream: 16.11 Mbps
Upstream: 1.122 Mbps

ADSL Settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 3.8 dB / 5.6 dB
Line attenuation (Down/Up): 25.9 dB / 12.8 dB
Output power (Down/Up): 20.1 dBm / 12.7 dBm
FEC Events (Down/Up): 1116316768 / 0
CRC Events (Down/Up): 598292 / 223
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 1230461 / 230
Error Seconds (Local/Remote): 97704 / 159

Re: Broadband gets disconnected at the approx same time every night.

Hesthekeeper — Thu, 12 Feb 2015 22:40:49 GMT

So is that it then ? The best bt can do? It's been another year and still get disconnected at 7pm what a load of rubbish

Re: Broadband gets disconnected at the approx same time every night.

markp — Fri, 13 Feb 2015 10:06:58 GMT

Hi Hesthekeeper,

If you line is disconnecting at about the same time each night it does sound like you either some REIN (Repetitive Electrical Impulse Noise) or some SHINE (Single Isolated Impulse Noise) affeting the line.

Have you had the helpdesk organise you a specialist engineer to come out to investigate the problem, as it might not be something local to your property that is affecting the line, it could be anything between the exchange and the phone socket.

Markp

Re: Broadband gets disconnected at the approx same time every night.

Hesthekeeper — Fri, 13 Feb 2015 11:46:11 GMT

Good Morning Mark

Thankyou for your response I am sure you can appreciate my frustration as it has been a few years now.

I have even tried sitting infront of the pc in the house in total darkness with everything switched off in the house and still get disconnected at 7pm approx....the light doesn't go off on the router but I still get kicked

My most recent call to the help desk describing how I thought it was a rein or shine problem which I have mentioned on a number of occasion was in January but bt only sent out a normal engineer at 9am on the 19th January in the morning to do a line check that obviously came back fine
I would really appreciate your input to progress this further

Re: Broadband gets disconnected at the approx same time every night.

markp — Fri, 13 Feb 2015 14:10:31 GMT

Hi Hesthekeeper,

Is it a business of home broadband connection you have?

If it is business send me the details via Private message, if it is a home broadband line you will need to contact my colleagues in the home broadband team on 0800 111 4567, www.bt.com/chat or on their forum http://community.bt.com

Markp

Re: Broadband gets disconnected at the approx same time every night.

Hesthekeeper — Fri, 13 Feb 2015 15:38:45 GMT

Hi mark

I am a business user and have private messaged you my details
Let me know if you need anything else
Thanks

topic Re: Broadband gets disconnect​ed at the approx same time every night. in Archive

Broadband gets disconnect​ed at the approx same time every night.

Re: Broadband gets disconnect​ed at the approx same time every night.

Re: Broadband gets disconnect​ed at the approx same time every night.

Re: Broadband gets disconnect​ed at the approx same time every night.

Re: Broadband gets disconnect​ed at the approx same time every night.

Re: Broadband gets disconnect​ed at the approx same time every night.

Re: Broadband gets disconnect​ed at the approx same time every night.

Re: Broadband gets disconnect​ed at the approx same time every night.

Re: Broadband gets disconnect​ed at the approx same time every night.

Re: Broadband gets disconnect​ed at the approx same time every night.

topic Re: Broadband gets disconnected at the approx same time every night. in Archive

Broadband gets disconnected at the approx same time every night.

Re: Broadband gets disconnected at the approx same time every night.

Re: Broadband gets disconnected at the approx same time every night.

Re: Broadband gets disconnected at the approx same time every night.

Re: Broadband gets disconnected at the approx same time every night.

Re: Broadband gets disconnected at the approx same time every night.

Re: Broadband gets disconnected at the approx same time every night.

Re: Broadband gets disconnected at the approx same time every night.

Re: Broadband gets disconnected at the approx same time every night.

Re: Broadband gets disconnected at the approx same time every night.