topic Having issues with BT Landline in Billing

Having issues with BT Landline

Daciagirl — Sat, 19 Aug 2023 09:02:28 GMT

Has anyone experienced problems with their landline when switching from Residential to Business. Also I have not received any paperwork from BT to tell me what my monthly direct debit will be as I signed up for a deal they had of £29.99 a month and £42.00 was taken from my account I have stopped payment until resolved.

Daciagirl

Re: Having issues with BT Landline

victormarcel — Tue, 22 Aug 2023 05:57:40 GMT

@Daciagirl wrote:
Has anyone experienced problems with their landline when switching from Residential to Business. Also I have not received any paperwork from BT to tell me what my monthly direct debit will be as I signed up for a deal they had of £29.99 a month and £42.00 was taken from my account I have stopped payment until resolved.
Daciagirl

If you believe you've been overcharged or charged incorrectly, it's within your right to pause the direct debit until the issue is resolved. However, it's important to communicate with BT about your intention to stop the payment and your reasons for doing so.

Re: Having issues with BT Landline

CynthiaBaer — Fri, 01 Sep 2023 10:20:33 GMT

Hello i think you have to concern with the right team they will guide you the well you can contact at customer care If you need my help you can ping me.

Thanks and regards

CynthiaBaer