https://business.forums.bt.com/t5/Billing/Got-compensation-from-BT/m-p/89954#M132 <P>So our broadband was out for a month (being forced to use a 4g mini hub during home schooling and wfh is no joke) and we were assured that we would be getting compensation from BT.</P><P>Then when it was restored they performed a volte face and said that while our broadband may have appeared to be down it was in fact intermittently available during the period.</P><P>There then followed an hour long phone call which resulted in us being given a month's free broadband.</P><P>Then out of the blue they gave us the compensation we were actually entitled to in the first place.</P><P>So that's nice.</P> Mon, 09 Oct 2023 09:08:17 GMT wandoqebu 2023-10-09T09:08:17Z https://business.forums.bt.com/t5/Billing/Got-compensation-from-BT/m-p/89954#M132 <P>So our broadband was out for a month (being forced to use a 4g mini hub during home schooling and wfh is no joke) and we were assured that we would be getting compensation from BT.</P><P>Then when it was restored they performed a volte face and said that while our broadband may have appeared to be down it was in fact intermittently available during the period.</P><P>There then followed an hour long phone call which resulted in us being given a month's free broadband.</P><P>Then out of the blue they gave us the compensation we were actually entitled to in the first place.</P><P>So that's nice.</P> Mon, 09 Oct 2023 09:08:17 GMT https://business.forums.bt.com/t5/Billing/Got-compensation-from-BT/m-p/89954#M132 wandoqebu 2023-10-09T09:08:17Z https://business.forums.bt.com/t5/Billing/Got-compensation-from-BT/m-p/89967#M135 <P>Hi,</P> <P>&nbsp;</P> <P>I am sorry for the confusion and poor experience with this but thank you for the feed back and I am glad all is resolved now.</P> <P>&nbsp;</P> <P>Thank you</P> <P>&nbsp;</P> <P>Adam</P> Tue, 10 Oct 2023 11:17:23 GMT https://business.forums.bt.com/t5/Billing/Got-compensation-from-BT/m-p/89967#M135 AdamC 2023-10-10T11:17:23Z