topic Re: Changed account in July still being billed for previous account in Billing

Changed account in July still being billed for previous account

Bridgewater — Wed, 11 Oct 2023 11:52:01 GMT

Changed package and accounts from BT to BT in July but still being billed for the first account that was cancelled .

Spoke to someone who confirmed that they will get it cancelled and had emails confirming the dates an he told me that they bills will be credited. No credit has appeared and I now have 3 "outstanding" invoices for services I haven't received and have been cancelled

Re: Changed account in July still being billed for previous account

AdamC — Wed, 11 Oct 2023 11:54:45 GMT

Hi,

I am sorry to hear this. If you direct message me with

Your Full name

Contact mobile number

Company name

Business Account number

Business Telephone number

Full Address including Postcode

I will text you a PIN to access your account and we can get this sorted out. Thank you, Adam