topic Re: BT is not able to close my account in Billing

BT is not able to close my account

bobrbeet — Wed, 08 Nov 2023 09:19:27 GMT

Hi,

In April I was out of contract and phoned up to close my BT account (Phone, internet & fixed IP).

I was told this was fine, I would need to pay one more month and I could finish with BT. I signed a termination contract with BT on 28th April of this year.

Since then I have received a bill every month. Every month I have had to spend hours on the phone getting the bills refunded.

For some reason the cancellation orders to end service keep failing.

How do I sort this out?

Many thanks

Re: BT is not able to close my account

AdamC — Wed, 08 Nov 2023 10:11:21 GMT

Hi,

I am very sorry this sounds like a system issue. Can you privately message me so I can take your account details and we will get this sorted out.

Just directly message me

Your Full name

Contact mobile number

Company name

Business Account number

Business Telephone number

Full Address including Postcode

I will then call you to send a PIN to access the account and we will get this fixed. Thank you, Adam

Re: BT is not able to close my account

bobrbeet — Wed, 08 Nov 2023 12:40:49 GMT

I have PM'ed you as requested Adam.