topic Business Billing Complaint Escalation in Billing

Business Billing Complaint Escalation

CPB — Wed, 17 Jan 2024 10:40:17 GMT

We've had an ongoing business billing issue since August 2023, with duplicate & incorrect billing.

We had an upgrade to our BTCloud & BT.Net accounts, and due to the way it had to be handled we have ended up with two old accounts with no service attached and two new accounts with the new services attached

The old BT.net service was ceased in August 2023 but was still billed after the cease was confirmed, and now after the various credits being applied BT owe us a refund of just short of £4k on the old .net account which needs refunding prior to the account being closed down and we have been passed from piller to post with no resolution either from customer services or from the "Escalation Team" .

the latest trick from the escalation team is to send an email that they are going to call, don't actually call, and then send another email saying no reply.

I can't see any other way to escalate this any higher to get a resolution, any suggestions ?

Re: Business Billing Complaint Escalation

AdamC — Wed, 17 Jan 2024 10:45:08 GMT

Hi,

If you can privately message me I can take your business details and assist.

Thank you

Adam

Re: Business Billing Complaint Escalation

SFRG — Sun, 21 Jan 2024 23:32:28 GMT

This is happening to us but we have also been sent a 12K legal action for early termination charges when moving. Still owed money by BT also.

Re: Business Billing Complaint Escalation

BethM — Mon, 22 Jan 2024 08:02:44 GMT

Hi SFRG

I'm sorry this has happened, so I can get this looked into can you please send me a private message?