topic BT not resolving problems - can I bill them for my contractor's time? in Billing https://business.forums.bt.com/t5/Billing/BT-not-resolving-problems-can-I-bill-them-for-my-contractor-s/m-p/91098#M188 <P>Sorry to talk about such a beloved company in such a bad way! Will try and keep as breif as possible.</P><P>BT have muddled up my small business' bills, this has been going on for 6 months.</P><P>We have finally got somewhere with the exec res team in October, until the case handler just started ignoring emails - we left them to it until a £6000 bill dropped this week to which they have been asked to put on hold until the complaint has resolved.</P><P>Whilst I will seek them to wipe the bill as a goodwill gesture once the isues have been resolved, my problem is my IT contractor has been the main driver of resolving/discussing with BT. Am I able to forward my contractor's invoices onto BT and think it is resonable for them to pay for his time resolving this?</P><P>Thanks in advance.</P> Fri, 22 Mar 2024 21:33:13 GMT okomo 2024-03-22T21:33:13Z BT not resolving problems - can I bill them for my contractor's time? https://business.forums.bt.com/t5/Billing/BT-not-resolving-problems-can-I-bill-them-for-my-contractor-s/m-p/91098#M188 <P>Sorry to talk about such a beloved company in such a bad way! Will try and keep as breif as possible.</P><P>BT have muddled up my small business' bills, this has been going on for 6 months.</P><P>We have finally got somewhere with the exec res team in October, until the case handler just started ignoring emails - we left them to it until a £6000 bill dropped this week to which they have been asked to put on hold until the complaint has resolved.</P><P>Whilst I will seek them to wipe the bill as a goodwill gesture once the isues have been resolved, my problem is my IT contractor has been the main driver of resolving/discussing with BT. Am I able to forward my contractor's invoices onto BT and think it is resonable for them to pay for his time resolving this?</P><P>Thanks in advance.</P> Fri, 22 Mar 2024 21:33:13 GMT https://business.forums.bt.com/t5/Billing/BT-not-resolving-problems-can-I-bill-them-for-my-contractor-s/m-p/91098#M188 okomo 2024-03-22T21:33:13Z