topic (N220408-484727) Cease Switch Maintenance in Billing

(N220408-484727) Cease Switch Maintenance

RoryMachray — Fri, 03 May 2024 07:49:50 GMT

I recently applied to cancel our Mitel Maintenance, I was under the impression we were not in contract so should not be any charges for cancelling. I was actually expecting a credit back dated to the cease date of 20/12/23. An e-mail has come back saying ETC will be charged at £2,247.83. I wish to dispute this and feel we should be credit for charges for Mitel Maintenance from 20/12/23 till now as we have received no benefit of it during that period.

Re: (N220408-484727) Cease Switch Maintenance

AdamC — Fri, 03 May 2024 10:10:07 GMT

Hi,

In order to dispute any charges or cancellation fees you would need to speak with the billing team so the contracts can be investigated and charges confirmed.

If you privately message me I can take the business details and assist.

Thank you

Adam