https://business.forums.bt.com/t5/Billing/Complaint-resolution/m-p/91770#M251 <P>Hi. I have multiple complaints logged. With bills phone not working etc… now complaint handler can only deal with one. Can’t see relevant screens and tells me to log with other departments. &nbsp;I have many people saying they have logged issues but no help. Hours on phone. Am a pensioner and my husband had cancer we are very stressed. Bills over £100 plus &nbsp;gradually bits off to £75. But can’t see what should pay. All gone wrong since new contract and cloud thing!! Who can I contact who really can resolve without being put to different depts and hours on phone. Wits end&nbsp;</P> Sat, 08 Jun 2024 07:28:39 GMT Fedupkenn 2024-06-08T07:28:39Z https://business.forums.bt.com/t5/Billing/Complaint-resolution/m-p/91770#M251 <P>Hi. I have multiple complaints logged. With bills phone not working etc… now complaint handler can only deal with one. Can’t see relevant screens and tells me to log with other departments. &nbsp;I have many people saying they have logged issues but no help. Hours on phone. Am a pensioner and my husband had cancer we are very stressed. Bills over £100 plus &nbsp;gradually bits off to £75. But can’t see what should pay. All gone wrong since new contract and cloud thing!! Who can I contact who really can resolve without being put to different depts and hours on phone. Wits end&nbsp;</P> Sat, 08 Jun 2024 07:28:39 GMT https://business.forums.bt.com/t5/Billing/Complaint-resolution/m-p/91770#M251 Fedupkenn 2024-06-08T07:28:39Z https://business.forums.bt.com/t5/Billing/Complaint-resolution/m-p/91779#M254 <P>Hi,</P> <P>&nbsp;</P> <P>I am very sorry to hear about this.</P> <P>If you are a business customer please privately message me and I will take the business accounts details and assist.</P> <P>&nbsp;</P> <P>Thank you</P> <P>&nbsp;</P> <P>Adam</P> Mon, 10 Jun 2024 09:03:41 GMT https://business.forums.bt.com/t5/Billing/Complaint-resolution/m-p/91779#M254 AdamC 2024-06-10T09:03:41Z