https://business.forums.bt.com/t5/Billing/BT-One-phone-Billing/m-p/91949#M264 <P>We started a new contract in December 2023. The new contract is for cloud voice phone.</P><P>Previously we had BT one&nbsp; phone, and cloud voice . as we didn't need the mobile bt phone we didn't renew it.&nbsp;</P><P>We have been billed continuously since December 2023.</P><P>We have contacted the sales team, who have mysteriously all left or gone on holiday, or say its nothing to do with them.&nbsp; There was a conversation with the local BT one team manager Jack Bond who stated that they would raise a IMP, We would then receive a credit, Our June DD has been taken again including a payment for the mobile services that we don't have.</P><P>Is there any one who can advise on how we can resolve this issue.</P><P>We have tried Email. Watts App, Telephone call, being on hold for 55 mins then line going dead.</P> Fri, 28 Jun 2024 15:30:26 GMT kh1 2024-06-28T15:30:26Z https://business.forums.bt.com/t5/Billing/BT-One-phone-Billing/m-p/91949#M264 <P>We started a new contract in December 2023. The new contract is for cloud voice phone.</P><P>Previously we had BT one&nbsp; phone, and cloud voice . as we didn't need the mobile bt phone we didn't renew it.&nbsp;</P><P>We have been billed continuously since December 2023.</P><P>We have contacted the sales team, who have mysteriously all left or gone on holiday, or say its nothing to do with them.&nbsp; There was a conversation with the local BT one team manager Jack Bond who stated that they would raise a IMP, We would then receive a credit, Our June DD has been taken again including a payment for the mobile services that we don't have.</P><P>Is there any one who can advise on how we can resolve this issue.</P><P>We have tried Email. Watts App, Telephone call, being on hold for 55 mins then line going dead.</P> Fri, 28 Jun 2024 15:30:26 GMT https://business.forums.bt.com/t5/Billing/BT-One-phone-Billing/m-p/91949#M264 kh1 2024-06-28T15:30:26Z https://business.forums.bt.com/t5/Billing/BT-One-phone-Billing/m-p/91950#M265 <P>Hi,</P> <P>&nbsp;</P> <P>If you can message me privately I will assist.&nbsp;</P> <P>&nbsp;</P> <P>Thank you,</P> <P>&nbsp;</P> <P>Adam</P> Fri, 28 Jun 2024 15:43:47 GMT https://business.forums.bt.com/t5/Billing/BT-One-phone-Billing/m-p/91950#M265 AdamC 2024-06-28T15:43:47Z