topic Re: BTOP Billing us when we are no longer with BTOP in Billing

BTOP Billing us when we are no longer with BTOP

Sue7 — Mon, 22 Jul 2024 10:34:53 GMT

I have had a discussion on here before, and was told I would be contacted regarding BTOP still billing us for a service we no longer have with them. I have had various calls from BT & BTOP, to cancel our contract using a ETC waiver from BT Local business. I have bills that I haven't paid for since February, and still BTOP are billing us. I was told last week our contract will be terminated, and back dated as per the ETC Waiver, but today I have had another phone call, and been asked to send another email to cancel the contract.

I cant believe BT & BTOP & BT Local Business cant talk to each other, and I, the end user has to fight the battle to terminate a contract which I have been told is terminated, but I still receive bills for!

I was told a month ago , after my chat on this portal that I would be contacted, but I haven't been, and I am still being billed for a service we no longer have with BTOP.

Re: BTOP Billing us when we are no longer with BTOP

BethM — Mon, 22 Jul 2024 17:22:00 GMT

Hi Sue7

I have just replied to your private message.

Re: BTOP Billing us when we are no longer with BTOP

Ruby496Williams — Sat, 27 Jul 2024 04:31:22 GMT

Hello!

Here’s the cosmic essence:

Billing Odyssey: BT, BTOP, and BT Local Business need a galactic conference call. You’ve wielded the ETC waiver, but those bills persist.
Communication Black Hole: Why can’t they sync star charts? You’re the end user, not an interstellar diplomat!
Missing Contact Signal: Still waiting for that cosmic confirmation. Maybe they’ll send a comet with answers.

Best Regards,

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