https://business.forums.bt.com/t5/Billing/Business-Billing-Complaint/m-p/92355#M291 <DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><SPAN>Hi</SPAN></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P>Can someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer.</P><P>&nbsp;</P><P>I have tried all ways to do this, through&nbsp;<A href="mailto:servicemanagementcentre@bt.com," target="_blank" rel="nofollow noopener noreferrer">servicemanagementcentre@bt.com,</A>&nbsp;via online chat, via online submission etc....</P><P>I have followed the "BT Guidelines" on complaints as well.</P><P>&nbsp;</P><P>A simple email address or a telephone number would be great?</P><P>&nbsp;</P><P>If you need to point me in a certain direction, my complaint relates to;</P><UL><LI>incorrect billing</LI><LI>misselling</LI><LI>mismanagement</LI><LI>failure to cease my services when requested.</LI></UL><P>&nbsp;</P><P>Many thanks,</P><P>Sean</P></DIV></DIV></DIV></DIV></DIV> Tue, 27 Aug 2024 16:09:10 GMT SeanTrueNorth 2024-08-27T16:09:10Z https://business.forums.bt.com/t5/Billing/Business-Billing-Complaint/m-p/92355#M291 <DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><SPAN>Hi</SPAN></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P>Can someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer.</P><P>&nbsp;</P><P>I have tried all ways to do this, through&nbsp;<A href="mailto:servicemanagementcentre@bt.com," target="_blank" rel="nofollow noopener noreferrer">servicemanagementcentre@bt.com,</A>&nbsp;via online chat, via online submission etc....</P><P>I have followed the "BT Guidelines" on complaints as well.</P><P>&nbsp;</P><P>A simple email address or a telephone number would be great?</P><P>&nbsp;</P><P>If you need to point me in a certain direction, my complaint relates to;</P><UL><LI>incorrect billing</LI><LI>misselling</LI><LI>mismanagement</LI><LI>failure to cease my services when requested.</LI></UL><P>&nbsp;</P><P>Many thanks,</P><P>Sean</P></DIV></DIV></DIV></DIV></DIV> Tue, 27 Aug 2024 16:09:10 GMT https://business.forums.bt.com/t5/Billing/Business-Billing-Complaint/m-p/92355#M291 SeanTrueNorth 2024-08-27T16:09:10Z https://business.forums.bt.com/t5/Billing/Business-Billing-Complaint/m-p/92357#M293 <P>Hi SeanTrueNorth</P> <P>&nbsp;</P> <P>I replied to your post on the other thread, can you please send over a private message?</P> Tue, 27 Aug 2024 16:10:09 GMT https://business.forums.bt.com/t5/Billing/Business-Billing-Complaint/m-p/92357#M293 BethM 2024-08-27T16:10:09Z