https://business.forums.bt.com/t5/Billing/Unresolved-ongoing-complaint-Need-Help-please/m-p/92476#M308 <P>Hi DLROTH</P> <P>&nbsp;</P> <P>Can you please private message me with some details regarding your complaint so I can look into this for you?</P> Wed, 18 Sep 2024 17:49:14 GMT BethM 2024-09-18T17:49:14Z https://business.forums.bt.com/t5/Billing/Unresolved-ongoing-complaint-Need-Help-please/m-p/92475#M307 <P>I am writing to find out who is the head of BT business complaint in the UK and would like to send the a letter personally of how my complaint is being handled.&nbsp; The whole BT business complaint procedure is NOT being followed as to the your Customer Complaints code and needs addressing and investigating from a much higher level.</P><P>I have a complaint reference with 7 recipients from BT included in the email trail however still cannot get any answers.&nbsp;&nbsp;</P><P>I have been passed around so many different departments and spent hours upon hours on the telephone for what should be a simple complaint. This has been ongoing for months.&nbsp; PLEASE CAN SOMEONE HELP ME GETTING THIS RESOLVED.&nbsp; I have been a BT business customer for over 40 years and am also at my wits end.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 18 Sep 2024 17:41:54 GMT https://business.forums.bt.com/t5/Billing/Unresolved-ongoing-complaint-Need-Help-please/m-p/92475#M307 DLROTH 2024-09-18T17:41:54Z https://business.forums.bt.com/t5/Billing/Unresolved-ongoing-complaint-Need-Help-please/m-p/92476#M308 <P>Hi DLROTH</P> <P>&nbsp;</P> <P>Can you please private message me with some details regarding your complaint so I can look into this for you?</P> Wed, 18 Sep 2024 17:49:14 GMT https://business.forums.bt.com/t5/Billing/Unresolved-ongoing-complaint-Need-Help-please/m-p/92476#M308 BethM 2024-09-18T17:49:14Z