topic BT Business Account Incorrect Payment in Billing

BT Business Account Incorrect Payment

DRB — Fri, 27 Sep 2024 12:58:05 GMT

Hi,

We have been incorrectly billed for an amount based on charges incurred on an incorrect assumption that we breached a 36 month contract (incorrect - BT removed us).
Despite several emails to the local business manager and a BT local business manager assigned to our account last year over the last 10 days - no reply.
Too add - before the amount was taken from our business account ,we spent 2 days on calls to BT Business once we (were advised) to create an online account (via the VP number we were given some years ago).

Its very (very) frustrating!

Re: BT Business Account Incorrect Payment

BethM — Fri, 27 Sep 2024 12:59:44 GMT

Hi DRB

I'm sorry to hear about this and that you've not heard back when you've reached out for help with us. Can you please send over a private message so I can take some details and get this looked into for you?

Re: BT Business Account Incorrect Payment

DRB — Fri, 27 Sep 2024 17:19:27 GMT

Beth
Message sent