topic Re: How to make a Complaint? in Billing

How to make a Complaint?

Stevehil — Tue, 20 Jun 2023 12:55:27 GMT

Can someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer but have been told by BT Business that I have a Corporate account.

I have tried all ways to do this, through servicemanagementcentre@bt.com, via online chat, via online submission etc....

I have followed the "BT Guidelines" on complaints as well.

A simple email address or a telephone number would be great?

If you need to point me in a certain direction, my complaint relates to;

incorrect billing
misselling
mismanagement
failure to cease my services when requested.

Many thanks

Re: How to make a Complaint?

AdamC — Tue, 18 Jul 2023 10:23:50 GMT

Hi Stevehil,

If you can message me privately I can take your details and we can get a complaint raised and sorted out for you.

Thank you

Adam

Re: How to make a Complaint?

SeanTrueNorth — Tue, 27 Aug 2024 16:06:40 GMT

Hi Adam,

I have a very similar complaint to Stevehill above. Can you help?

Re: How to make a Complaint?

BethM — Tue, 27 Aug 2024 16:09:48 GMT

Hi SeanTrueNorth

I am now the main person moderating this forum, please send over a private message to me with the details.

Re: How to make a Complaint?

VGS — Tue, 24 Sep 2024 09:47:04 GMT

Hi Beth

I also have a similar complaint can you assist please?

Re: How to make a Complaint?

BethM — Tue, 24 Sep 2024 15:48:20 GMT

Hi VGS

I will reply to your private message shortly.

Re: How to make a Complaint?

InfinitePCLtd — Sat, 28 Sep 2024 17:03:37 GMT

Hi Beth,

I have a very similar complaint to make and have had nothing but issues with BT for the last 2 years. I had a fault with my line and was running at 1mb!! Open reach came out and run another line into the property and I was told I would not be charged due to the line showing a fault so you can only imagine my surprise when I looked at my emails today and have a bill for over £600!

Please can you send me details of where I can send an invoice for all the time (30 x 2 hour calls) plus cancelled appointments to?

Kind regards,

Re: How to make a Complaint?

AdamC — Mon, 30 Sep 2024 07:31:11 GMT

Hi,

I am sorry for the issues you are having. Have you spoken with the billing team to discuss these charges and how they have been billed? You can raise a chat with billing here Contact Us | BT Business Contact Numbers | BT Business. If you have any issues please return and we will support further.

Thank you

Adam

Re: How to make a Complaint?

InfinitePCLtd — Thu, 03 Oct 2024 08:24:06 GMT

Hi Adam,

Thank you for replying. I tried to call Monday and was on hold for 2 hours and 17 minutes and no one answered so had to hang up as lost another few hours again.

I will try again today but if I I am hold for a long time again I will contact you furtehr

Re: How to make a Complaint?

keren — Mon, 13 Jan 2025 12:30:59 GMT

Hi Beth

I also have a similar complaint can you assist please?

Re: How to make a Complaint?

BethM — Mon, 13 Jan 2025 12:32:00 GMT

Hi keren

Please send me some more details via private message 🙂

Re: How to make a Complaint?

KatieB — Fri, 04 Jul 2025 13:17:05 GMT

Hi Beth,

I also have a very similar complaint to the original post, regarding the bulleted points below;

incorrect billing
misselling
mismanagement

Could you please explain the process for filing a formal complaint?

Re: How to make a Complaint?

HannahC1 — Mon, 07 Jul 2025 08:37:22 GMT

Hi KatieB,

Please send me a private message with some more detail and I can support.

Thanks