topic Raise complaint about incorrect billing in Billing

Raise complaint about incorrect billing

VPance — Thu, 24 Oct 2024 10:29:26 GMT

Hi,

Is there an address, both physical and email that I can contact in order to complain about a BT Business billing issue that six months on, BT has made no attempt to resolve and will not engage with me on as the named person on the account no longer works for the business and they wont speak to anybody else?

Thank you

Re: Raise complaint about incorrect billing

BethM — Thu, 24 Oct 2024 11:03:50 GMT

Hi VPance

You can find our contact details for raising a complaint about billing here. If you create an online billing account using a bill for the relevant BT Business account within the last 9 months, this will then add you onto the account. Do you have access to this?

Re: Raise complaint about incorrect billing

AlanM1 — Fri, 25 Oct 2024 14:31:52 GMT

Hi, I'm just following up on what Beth said yesterday to check you were able to get things moving. You can find our contact details for raising a complaint about billing here. If you create an online billing account using a bill for the relevant BT Business account within the last 9 months, this will then add you onto the account. Do you have access to this?

Re: Raise complaint about incorrect billing

JesterBear — Sun, 03 Nov 2024 06:00:38 GMT

Hi there,

Sorry to hear you're having such a frustrating experience. It might help to check if BT has a dedicated customer service team for unresolved billing issues. You could try reaching out through their complaints page on the BT website or look for any general email addresses provided there. Hopefully, someone can escalate your case and get things moving for you. Good luck!

Re: Raise complaint about incorrect billing

CSP — Sun, 03 Nov 2024 11:08:34 GMT

I have same problem thinking of getting in touch with watchdog