topic Re: Dashboard Anomaly in Billing

Dashboard Anomaly

DrMopp — Mon, 04 Nov 2024 14:06:28 GMT

My dashboard at https://business.bt.com/my-account/portal/dashboard says 'You have no billing accounts' but when I try to add what I know is my billing account at https://secure.business.bt.com/Account/AddBillingAccounts.aspx I get "Looks like you’ve already added this account number to your online account. Please check you have the right number and try again. The billing account is under the group [Business Name] Ltd . That may well be true as the business name is correct, but I am a Super Admin in that group so anyone know why how I to make it appear on the dashboard? (BT Support don't seem to)

Re: Dashboard Anomaly

DrMopp — Mon, 04 Nov 2024 17:47:58 GMT

Hi, thanks for the reply but I have tried that and no change. It seems to hinge on this 'Group' idea with the system not seeing that I am a user in that group when I log in.

Re: Dashboard Anomaly

BethM — Tue, 05 Nov 2024 12:55:15 GMT

Hi DrMopp, I have received your private message about the other issue you're having, can you please also send over a screenshot of this error to me via private message?