topic Re: Billing in Billing

Billing

CSP — Sun, 03 Nov 2024 10:53:38 GMT

Is there anyone you can talk to in the uk to resolve billing problems had problems from day one no one is helping or resolving on phone for hours every month

Re: Billing

BethM — Mon, 04 Nov 2024 12:01:49 GMT

Hi CSP

I'm sorry you aren't getting this resolved despite contacting in. Can you please send over a private message with some details so I can look into this for you?

Re: Billing

CSP — Mon, 11 Nov 2024 12:24:38 GMT

This is my account number [REMOVED] if you can’t ring me can you send me your email address because I can’t seem to attach the documents I would like to send to you

Re: Billing

BethM — Tue, 05 Nov 2024 13:18:14 GMT

Hi CSP

If you could please respond to my private message, once I have passed security with you I am happy to share my email so you can send over the documents but I need to do that first.

Re: Billing

CSP — Fri, 08 Nov 2024 16:24:23 GMT

Beth M you said you was happy to help but have done nothing and not replying to my messages

Re: Billing

BethM — Fri, 08 Nov 2024 16:26:27 GMT

Hi CSP

I replied to your message this afternoon and got no reply, have you not received this?

Re: Billing

CSP — Fri, 08 Nov 2024 16:28:19 GMT

No not received anything you also said you would give us a call which you haven’t I sent details

Re: Billing

BethM — Fri, 08 Nov 2024 16:29:45 GMT

Hi CSP

Let me try and send it back another way, it shows sent from my side

Re: Billing

CSP — Fri, 08 Nov 2024 16:36:55 GMT

Can you not just please ring us so we can get everything sorted, we would like to close the account but I’m not paying over £900 pounds for the privilege when nothing has worked properly and every month my bill is wrong

Re: Billing

CSP — Thu, 14 Nov 2024 15:07:52 GMT

This is just another waste of time nobody helps or reply’s wish I’d never got involved with BT