topic Re: Payment taken by BT but I have no BT account. in Billing

Payment taken by BT but I have no BT account.

Fee_faw — Tue, 17 Dec 2024 23:41:42 GMT

Hi,

I've recently found that despite not having BT account, or having ever purchased a BT service, I have had monthly payments taken from bank account from BT:

"05/12/2024 06:10:45 5039 £30.99 RECURRING PURCHASE BT CONSUMER RECURRING LONDON GB Posted ".

This has been happening since April 2021. My bank has since recently blocked this but have asked me to contact the merchant to discuss further. However, as I have no account number, or reference number when the payment is taken, I don't have anything to give the automated BT customer system to get through to speak somebody.

Are there any other contact details that I could use to raise this ?

Thanks.

Re: Payment taken by BT but I have no BT account.

BethM — Wed, 18 Dec 2024 12:03:06 GMT

Hi Fee_faw

As this seems to relate to a BT Consumer charge, I would advise you reach out to their community team as this forum is for BT Business customers only - you can find their forum here: https://community.bt.com/

Re: Payment taken by BT but I have no BT account.

Fee_faw — Wed, 18 Dec 2024 17:14:36 GMT

Thanks BethM