Frequently asked questions – Billing

BethM — Fri, 14 Mar 2025 12:56:01 GMT

How do I set up access to the billing account for myself/someone else?

You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9 months.

How do I change my billing address?

You can change this online through your account. Here’s the guide for changing your billing address.

How do I pay my bill?

You can pay your BT Business bill several different ways, including online through your account or via the BT Business app. Here’s a guide on paying your BT business bill.

How do I set up a Direct Debit?

You can do this online, here’s the guide on getting this up via your online billing account.

How do I view or download a copy of my bill?

By setting up a BT Business account online, you’ll get access to your bills, and you can download PDFs directly. Here’s a guide for getting a copy of your bill.

What is this charge on my bill?

If you're unsure on how to read your bill, here's a guide on what each charges means.

topic Frequently asked questions – Billing in Billing

Frequently asked questions – Billing