topic Re: Looking for support for as a disabled business user that can't speak, type fast enough for live in Billing

Looking for support for as a disabled business user that can't speak, type fast enough for live chat

DisableBiz — Tue, 22 Apr 2025 10:01:48 GMT

Got a shock for the out of contract price increase, want to change to a different plan, but only way that I can find offered is if I can call.

Is there an email to contact support for billing? - I struggle to type fast and need to edit messages a lot due to shakes and pressing the wrong keys, making "live chat" hard to use.

Hope for some help.
Cheers.

Re: Looking for support for as a disabled business user that can't speak, type fast enough for live

DisableBiz — Tue, 22 Apr 2025 12:58:11 GMT

EDIT: This was here as a response to what I thought may be a spam message. The spam message was deleted but I can't find a way to delete this message.

Re: Looking for support for as a disabled business user that can't speak, type fast enough for live

BethM — Tue, 22 Apr 2025 11:56:45 GMT

Hi DisableBiz

If you are unable to call in or use the livechat, I would suggest you see if there is a BT Local Business that covers your area as they will often have a contact email address and can assist with re-signs. You can put your post code in this checker here to find out,

Re: Looking for support for as a disabled business user that can't speak, type fast enough for live

DisableBiz — Tue, 22 Apr 2025 13:03:59 GMT

Thanks BethM, dropped them a line.

Re: Looking for support for as a disabled business user that can't speak, type fast enough for live

DisableBiz — Fri, 27 Jun 2025 21:01:40 GMT

Hi again. I managed to get my broadband disconnected and asked for the phone to be done at the same time, for some reason it wasn't, that is sorted now. The problem is I returned all the equipment at the same time, including the phone and base unit, however BT are asking for me to return it, even though it's been returned and a receipt of reception for the delivery has been sent by BT. The equipment department only offer live chat as well; anyone know where I can get an email address?

I have tried my Local Business support on Monday but have not heard back.

Cheers.

Re: Looking for support for as a disabled business user that can't speak, type fast enough for live

BethM — Mon, 30 Jun 2025 13:27:10 GMT

Hi DisableBiz

There isn't an email address apart from LBs - please send over a PM and I can see if I can help you?

Re: Looking for support for as a disabled business user that can't speak, type fast enough for live

DisableBiz — Tue, 01 Jul 2025 09:07:13 GMT

Thanks, have sent, had to send it in 2 messages.