topic Re: Cancelling ill Father's account in Billing

Cancelling ill Father's account

twotwoniner — Mon, 16 Jun 2025 11:43:09 GMT

Hi all,

I was hoping someone could help. My Dad recently sold his business due to ill health, but he is still paying for his BT account. Unfortunately, he is terminally ill and in a hospice, so he is unable to make the call to BT himself. I have tried calling BT to cancel his business account (phone line and fibrew to the property), but I was informed that I am not an authorised user and therefore cannot cancel it. I've tried to find somewhere on his BT business account to add myself in, but I can't find how to do this. Please could anyone advise? It's costing him over £100 a month currently. Thank you so much in advance!

Re: Cancelling ill Father's account

BethM — Tue, 17 Jun 2025 13:51:50 GMT

Hui twotwoniner

If you register an online account with a bill for his account from the last 9 months, it will add you onto that account.

Re: Cancelling ill Father's account

twotwoniner — Wed, 18 Jun 2025 18:03:04 GMT

Hi BethM - Edited to add new info:

Thank you for your reply! I did what you said, and it turns out I had (at some point, bumbling around) already done this. I am registered with access to his account, but when I phoned cancellations, I was told that I wasn't an authorised user. I'll try again and get back to you.

Thank you for your help!