https://business.forums.bt.com/t5/Billing/Unable-to-access-online-account-service-with-BT/m-p/95645#M526 <P>Hi NOCF</P> <P>&nbsp;</P> <P>I'm sorry to hear about this, <A href="https://business.bt.com/help/contact-us-business/deal-with-bills/" target="_blank">I would advise you contact our billing team directly </A>for assistance with this.</P> Mon, 27 Oct 2025 12:25:34 GMT BethM 2025-10-27T12:25:34Z https://business.forums.bt.com/t5/Billing/Unable-to-access-online-account-service-with-BT/m-p/95633#M524 <P>BT have just cut us off from access to our online account saying we need to "resecure our account".&nbsp;&nbsp;</P><P>&nbsp;</P><P>The web process looks easy to follow and standard, but it asks for our Account Number.&nbsp;&nbsp;</P><P>&nbsp;</P><P>When we type in the Account Number on our bills (including recently a bill this month October 2025) it claims that that account number is not recognised.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Is this a regular feature of BT's abysmal service to small business customers, or have we just discovered a new way to have our time wasted and our billing messed up?&nbsp;&nbsp;</P> Thu, 23 Oct 2025 17:31:09 GMT https://business.forums.bt.com/t5/Billing/Unable-to-access-online-account-service-with-BT/m-p/95633#M524 NOCF 2025-10-23T17:31:09Z https://business.forums.bt.com/t5/Billing/Unable-to-access-online-account-service-with-BT/m-p/95645#M526 <P>Hi NOCF</P> <P>&nbsp;</P> <P>I'm sorry to hear about this, <A href="https://business.bt.com/help/contact-us-business/deal-with-bills/" target="_blank">I would advise you contact our billing team directly </A>for assistance with this.</P> Mon, 27 Oct 2025 12:25:34 GMT https://business.forums.bt.com/t5/Billing/Unable-to-access-online-account-service-with-BT/m-p/95645#M526 BethM 2025-10-27T12:25:34Z