topic Re: How to update account details in Billing

How to update account details

AndrewB9 — Thu, 26 Feb 2026 15:23:18 GMT

So;

Every so often when I log on to Bt Business website I am asked to confirm my details.

I try, to be told it is not working.

At the moment my main email works but cannot add a secondary email, which will become important soon as BT do send emails to an address that is disappearing shortly.

And my landline number is one that we moved from in 2021!

Am I missing something?

Thanks,

Re: How to update account details

BethM — Fri, 27 Feb 2026 12:12:52 GMT

Hi AndrewB9

When you log into this account, can you see your bills?

Re: How to update account details

AndrewB9 — Sun, 01 Mar 2026 16:41:42 GMT

I log in (and all info available) on https://secure.business.bt.com/Hub

This has the page on info that won't accept any changes.

Re: How to update account details

BethM — Mon, 02 Mar 2026 12:35:52 GMT

Hi AndrewB9

Can you please send over a private message with some account details so I can have a look?