https://business.forums.bt.com/t5/Billing/Termination/m-p/96586#M594 <P>I used to be a partner in a small business with BT Gigabit fibre. That business closed down and I was told by BT that I would have to pay early termination fees. They said I could move the account to my new business that was just me on my own. The problem is I live in a small village that BT could only supply a 60mb line which was too slow. I was told the early termination fee was £2700.</P><P>Under protest I felt I had no option but to accept and ended up paying £68+vat per month for this rubbish 60mb.</P><P>The new service has been a disaster, it is too slow, the promised port of my old phone number still hasn't been completed (from September last year) it is now June, they haven't got a bill correct yet (first one was for £680 !!</P><P>&nbsp;</P><P>I'm sick of this and just want to get out, what are my options?</P><P>&nbsp;</P> Mon, 01 Jun 2026 21:37:39 GMT Unforgiven 2026-06-01T21:37:39Z https://business.forums.bt.com/t5/Billing/Termination/m-p/96586#M594 <P>I used to be a partner in a small business with BT Gigabit fibre. That business closed down and I was told by BT that I would have to pay early termination fees. They said I could move the account to my new business that was just me on my own. The problem is I live in a small village that BT could only supply a 60mb line which was too slow. I was told the early termination fee was £2700.</P><P>Under protest I felt I had no option but to accept and ended up paying £68+vat per month for this rubbish 60mb.</P><P>The new service has been a disaster, it is too slow, the promised port of my old phone number still hasn't been completed (from September last year) it is now June, they haven't got a bill correct yet (first one was for £680 !!</P><P>&nbsp;</P><P>I'm sick of this and just want to get out, what are my options?</P><P>&nbsp;</P> Mon, 01 Jun 2026 21:37:39 GMT https://business.forums.bt.com/t5/Billing/Termination/m-p/96586#M594 Unforgiven 2026-06-01T21:37:39Z https://business.forums.bt.com/t5/Billing/Termination/m-p/96603#M597 <P>Hi there Unforgiven,&nbsp;</P> <P>&nbsp;</P> <P>I'm sorry to hear about this, please send us a private message and we can support in looking into this for you.&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 05 Jun 2026 14:09:19 GMT https://business.forums.bt.com/t5/Billing/Termination/m-p/96603#M597 HannahC1 2026-06-05T14:09:19Z