BT Business - Multiple accounts and frustration!

Pescaglini — Wed, 15 Jul 2026 08:21:56 GMT

Our business has been with BT for almost 30 years and with our growth, the accounts have increased and now gotten quite extensive. We have multiple accounts which have been set up in several variations of our business name and I'm desperately trying to ascertain what belongs where so I can tidy it up.

I have spoken with multiple people at BT head office (0800) and also BT Local Business in Birmingham. I'm trying to obtain information of which account the direct debits relate to, what services are included and when the contract ends. Of course, as soon as I request this information, sales and retentions are triggered and everyone miraculously doesn't know how to help which is very very frustrating.

Ultimately, I need this information to be clearly provided to me as the business owner so I can ensure we aren't paying for services that are redundant. If anyone can give me some advice on the best route to pursue I'd really appreciate it because so far, I'm hours and hours into this with absolutely zero development.

Re: BT Business - Multiple accounts and frustration!

HannahC1 — Fri, 17 Jul 2026 09:24:16 GMT

Hi there Pescaglini,

Sorry to hear your having issues, if you would like to send a private message and we can have a look into this by collecting your account details and we can support.

Thanks

topic Re: BT Business - Multiple accounts and frustration! in Billing

BT Business - Multiple accounts and frustration!

Re: BT Business - Multiple accounts and frustration!