Miss-sold BT Onephone contract

HayleyS — Tue, 13 Dec 2022 17:17:48 GMT

We were sold an amalgamation package of our BT broadband & phone line and our EE mobiles to a new BT Onephone package, we told the Sales person from BT local Business that we wanted exactly the same package that we currently had which included unlimited data & handset insurance for our mobiles, he assured us we would have a like for like package & save money. One month into the new contract we were horrified to find that BT had taken almost £7K from the bank & one month on we now owe over £10k . Previously we were paying around £350per month for both BT & EE services. We have discovered we have been set up on a 100gb package are being billed for the excess data usage with absolutely no warning. Also BT Onephone do not & have never offered mobile phone insurance & another sting in the tail is we are tied into a 5 year contract. We have spent over three weeks being bounced around BT departments with no one wanting to take ownership.

Re: Miss-sold BT Onephone contract

SamG — Wed, 14 Dec 2022 08:26:18 GMT

Hi HayleyS,

I'm sorry to hear this.

Please can you send me a PM with some of your account information so that I can look into this? Click my name to visit my profile and then hit "Send a Message".

Thanks,

^SamG

topic Miss-sold BT Onephone contract in Billing

Miss-sold BT Onephone contract

Re: Miss-sold BT Onephone contract