https://business.forums.bt.com/t5/Broadband/Help-Fax-Line-Disconnected/m-p/80377#M14432 <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">Hi Bob</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">&nbsp;</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">Have you tried connecting a regular telephone handset into the phone socket used by your fax machine, to confirm there is a dial tone, and that the line is working?</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">&nbsp;</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">If there is no dial tone, it could be there is a fault on the line, or something happened via installation. You can report a fault online <A title="Report a Fault" href="https://btbusiness.custhelp.com/app/categories/contact/c/5218" target="_self">here</A>.</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">&nbsp;</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">Hope this helps!</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">&nbsp;</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">~Ryan</SPAN></P> Tue, 06 Mar 2018 14:31:58 GMT RyanJames 2018-03-06T14:31:58Z https://business.forums.bt.com/t5/Broadband/Help-Fax-Line-Disconnected/m-p/80376#M14431 <P><SPAN>Can anybody help?</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>We had fibre broadband installed in the new year. Since then we can't use our fax machine.</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>We have been told that we still have our fax line!</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>Any idea's why it’s not working. We have tried two different fax machines.</SPAN></P><P>&nbsp;</P><P><SPAN>Many thanks</SPAN></P><P><SPAN>Bob C</SPAN></P> Tue, 06 Mar 2018 14:30:20 GMT https://business.forums.bt.com/t5/Broadband/Help-Fax-Line-Disconnected/m-p/80376#M14431 BobbyDotGov 2018-03-06T14:30:20Z https://business.forums.bt.com/t5/Broadband/Help-Fax-Line-Disconnected/m-p/80377#M14432 <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">Hi Bob</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">&nbsp;</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">Have you tried connecting a regular telephone handset into the phone socket used by your fax machine, to confirm there is a dial tone, and that the line is working?</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">&nbsp;</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">If there is no dial tone, it could be there is a fault on the line, or something happened via installation. You can report a fault online <A title="Report a Fault" href="https://btbusiness.custhelp.com/app/categories/contact/c/5218" target="_self">here</A>.</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">&nbsp;</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">Hope this helps!</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">&nbsp;</SPAN></P> <P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.7pt; background: white;"><SPAN style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif'; color: #333333;">~Ryan</SPAN></P> Tue, 06 Mar 2018 14:31:58 GMT https://business.forums.bt.com/t5/Broadband/Help-Fax-Line-Disconnected/m-p/80377#M14432 RyanJames 2018-03-06T14:31:58Z