topic Re: Email servers unreachable from within BT in Broadband

Email servers unreachable from within BT

pierfranco — Tue, 19 Nov 2019 11:05:41 GMT

Hello,

I have an email address that uses these two email servers

pop.securemail.pro

authsmpt.securemail.pro

Since last Friday I'm unable to reach them when I'm hooked to the BT hub. But if I use my phone to tether to EE, everything works.

I have run a TRACERT on both and seen that, after a few hops, the trace stops and says the network is unreachable.

I have contated BT webchat support, but they don't understand what I'm talking about and they suggested me to call BT Tech Experts on the phone. Unfortunately, I'm a lodger and the account is not on my name, so, even though this has absolutely nothing to do with the home Hub, they simply can't help.

Any suggestions?

Thanks a lot,

Pierfranco

Re: Email servers unreachable from within BT

JamesL — Wed, 20 Nov 2019 12:44:21 GMT

Hi PierFranco

I've attempted to trace into the servers via a BT Connection and that works fine.

can you turn the connection off for 5/10 mins and then reconnect up, to ensure you get a new IP and see if that resolved the problem,

thanks
James

Re: Email servers unreachable from within BT

pierfranco — Wed, 20 Nov 2019 14:13:07 GMT

Hi James,

thanks for checking. I'll have a go and let you know.

Cheers,

Pierfranco

Re: Email servers unreachable from within BT

pierfranco — Mon, 25 Nov 2019 12:19:17 GMT

Still does not work. This is the latest tracert

Any ideas?

Thanks,

Pierfranco

Re: Email servers unreachable from within BT

JamesL — Fri, 29 Nov 2019 09:21:28 GMT

for some reason i cannot see the Image,

can you either PM me the picture or just copy and paste the data

Thanks
James

Re: Email servers unreachable from within BT

pierfranco — Fri, 29 Nov 2019 13:38:58 GMT

HI James,

I don't understand why it does not show my png. I'll try to post a link from gdrive

https://drive.google.com/file/d/11ebeW6YM9YI9T-PWmD8-C6ebNSRszoJY/view?usp=sharing

Thanks,

Pierfranco

Re: Email servers unreachable from within BT

JamesL — Fri, 29 Nov 2019 15:22:08 GMT

Hi Pier,

I've sent you a PM.

Thanks

James