topic Re: Hub broadband logon - does it matter? in Broadband

Hub broadband logon - does it matter?

simonw500 — Mon, 16 Mar 2020 10:38:44 GMT

When I first signed up for Business Broadband (many years ago!) I was given a username/password in the format of A123456@hg78.btclick.com and which I've used on all modems/routers connected to my line since, though various package and line upgrades too.

My latest BT Business Smart Hub comes pre-configured with with the generic username and assoicated password green-light@service.btclick.com and connects fine as-is. Presumably any account authentication takes place at the line level.

My question: what's the purpose / value of using an indervidual username/password? Should this still be used, or the generic one instead?

Thanks in advance.

Re: Hub broadband logon - does it matter?

JamesL — Wed, 18 Mar 2020 12:12:28 GMT

Hi Simon,

username and passwords aren't required for most customers however they are still assigned/kept as a fall over if the new authernitcation method fails,

thanks
James

Re: Hub broadband logon - does it matter?

simonw500 — Wed, 18 Mar 2020 20:14:18 GMT

Thanks for the explanation.